Special Thanks To Our Customers
We at SERVPRO would like to give a special thanks to everyone we have served over the last 24 years our franchises have been in business. You have had faith in us, put your family, home or business in our hands to make things easier on you, and to put your structure back together "Like it never even happened."
Without you, we wouldn't be as successful as we are. We thoroughly enjoy seeing the progress of your jobs from start to finish. Seeing completed work is such an amazing feeling. Seeing your smiles and happiness, while restoring your structure professionally is an absolute gift.
We strive to make things easier on the customer, while taking away as much stress as possible.
We understand how devastating each loss can be, no matter if its water, fire, mold, wind damage, general cleaning or any type of bio hazard.
SERVPRO does anything necessary to make your problems go away while working with the insurance companies direct to take less work off of you.
During storm situations we want to thank you for having patience as we move from job to job. Sometimes it can get overwhelming but we do our best to get to you as soon as possible!
Thank you so much from all of us here at your local SERVPRO.
Its The Water You Don't See
Your home should be your place of rest. But when water begins leaking-even small leaks in areas you cant see- your home could quickly become a source of stress. The possibility of harmful mold, rot, and unseen damage may affect the value of your home and the health of loved ones.
SERVPRO Franchise Professionals understand how disruptive water damages can be for your entire family and will help ensure the water is identified, regardless of where it hides. Thats why we offer 24-hour emergency response by trained, uniformed restoration professionals. With top-of-the-line equipment and time-tested cleanup and restoration techniques, SERVPRO Franchise Professionals have the expertise to help make your house feel like home again.
After all, when it comes to your home and your family, even small disasters can feel like a huge problem. So if a water damage occurs in your home, just call your local SERVPRO Franchise Professional or dial 1-800-SERVPRO. We will make it "Like it never even happened."
Areas That Can Be Affected BY A Small Water Leak:
-Bottom wall plate
Biohazard & Crime Cleanup Services
Recognized as a leading fire and cleanup and restoration provider by hundreds of insurance companies nationwide, SERVPRO franchise professionals offer fast, reliable biohazard and crime scene cleanup and restoration services to residential and commercial property owners.
Your local SERVPRO franchise professionals are trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state proper and local health regulations. Equipped with the necessary safety and cleaning products, SERVPRO franchise professionals help turn unsafe environments into clean, safe homes and offices. SERVPRO franchise professionals can help with:
-Crime Scene Residues
-Black Water Intrusions
-Mold Mitigation and Remediation
State and local regulations vary. Contact your local SERVPRO franchise professionals for 24-hour emergency services.
Your local SERVPRO franchise professionals have encountered all of the above over the years, and know exactly how to treat your vandalism, and crime scene restoration services.
We like to treat the customer with care, and ease their minds to the best of our ability to ensure they will be taken care of professionally, because we know how difficult certain situations can be mentally, and emotionally. Be confident to put your faith in our hands.
Benefits of Mitigation
Restore vs. Replace: SERVPRO franchise professionals strive to restore items to preloss condition. This helps lower mitigation and restoration costs while allowing treasured belongings to be salvaged when possible.
Pretesting: Through pretesting SERVPRO franchise professionals can determine the extent of the damage, treating only the affected area to reduce job costs, restoration expense and business disruption.
Inventory Analysis: The inventory analysis helps clients and tenants keep records of items and belongings, making the claims process easier should a disaster occur.
Contents Claim Inventory Service: CCIS provides itemized room by room loss inventory, allowing clients, tenants, insurance agents and adjusters to document claim items and capture inventory items immediately.
Electronic File Documentation Complete With Loss Reports: Online access is available to all files, information and proof results, allowing the information to be easily transferrable to various parties involved.
24/7 Call Center: You can reach us anytime. You dont have to wait for daylight to report your disaster to us. You will receive a live person answering your call no matter the time.
Large Loss Capabilities - Catastrophic Loss Response Team: With hundreds of trained crews manned with thousands of pieces of commercial equipment and service vehicles, SERVPRO's Large Loss Response Teams can initiate response to any sized loss in any part of the country within hours.
More Than 1,700 Franchises Located In North America
Your Home is Your Safe Haven
Your home should be your place of rest. But when water begins leaking-even small leaks in areas you cant see-your home could quickly become a source of stress. The possibility of harmful mold, rot and unseen damage may affect the value of your home and the health of loved ones.
SERVPRO franchise professionals understand how disruptive water damages can be for your entire family and will help ensure the water is identified, regardless of where it hides. That is why we offer twenty four hour emergency response by trained, uniformed restoration professionals. With top-of-the-line equipment and time-tested cleanup and restoration techniques, SERVPRO franchise professionals have the expertise to help make your house feel like a home again.
After all, when it comes to your home and your family, even small disasters can feel like huge problems. So if a water damage occurs in your home, just call your local SERVPRO franchise professional or dial 1-800-SERVPRO. We will be there to help make it "Like it never even happened."
SERVPRO is nationally known, and locally owned. There is no job to big for us to handle. We want you to feel confident in putting your water damage in our professional hands.
Fire & Smoke Damage. What to do & Don't do before help arrives!
-Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
-Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork.
-Place dry colorfast towels or old linens on rugs, upholstery and carpet traffic areas.
-If electricity is off, empty freezer and refrigerator completely to prop doors open to help prevent odor.
-Wipe soot from chrome on kitchen and bathroom faucets, trim, and appliances, then protect thee surfaces with a light coating of lubricant.
-If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks, and tubs to avoid freezing pipes and fixtures.
-Wash both sides of leaves on house plants.
-Change the HVAC filter, but leave the system off until a trained professional can check the system.
Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.
-Attempt to wash any walls or painted surfaces without first contacting your SERVPRO franchise professional.
-Attempt to shampoo carpet or upholstered furniture.
-Attempt to clean any electrical appliances (including tv's, radios etc.)
-Consume any food or beverages that may have been stored close to the fire, heat or water.
-Turn on ceiling fixtures if the ceiling is wet. Wiring may be wet or damaged and cause electrical shock, and air movement could cause secondary damage.
-Send garments to the dry cleaner. Improper cleaning may set in smoke odor.
Emergency Damage Process
One Hour: Within one hour from the first notice of loss, our SERVPRO franchise will contact you to arrange for service. You will know help is on the way.
Four Hours: Within four hours of the loss notification, our SERVPRO franchise professional will be on-site to start mitigation services. The key to reducing damage, and saving money is responding quickly to damage.
Detailed Explanation: A trained, uniformed, and equipped SERVPRO franchise professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.
Pretesting: A SERVPRO franchise professional will begin pretesting for restorability, working from the source of the damage outward.
Eight Hours: Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager.
Cleaning and Restoration: SERVPRO franchise professionals will work neatly, and efficiently to help you regain control of your property when a damaging event has taken over. We will use state-of-the-art restoration techniques to ensure the property is taken care of right the first time.
Final Walk-Through: After the work has been completed, a final walk-through will be conducted to help ensure satisfaction.
Flooding in Salem, Indiana 5/19/2017
Shown in the picture is one view of part of Salem, Indiana to give you an idea of just how much water flooded the town.
A state of emergency was declared in an Indiana county Friday after flooding prompted water rescues and inundated buildings and homes in parts of the Hoosier State.
Torrential rainfall of 4-5 inches soaked the Salem, Indiana, area in a short amount of time late Friday, according to weather.com. The rain sent the Blue River into a record flood at 20.15 feet, which crushed the previous record level of 17.1 feet set in May 2004.
SERVPRO has been taking calls all weekend to try and assist with this devastating flood. Of course we weren't able to get to the job sites until the water in the city subsided.
They had rescuers getting people who were trapped in their vehicles out, and to safety. Now that the water has subsided a couple days later SERVPRO is able to make it to the job sites and start marketing to other home and businesses in need. SERVPRO is always on top of any flooding or catastrophic event that Mother nature deals us. While it is quite unfortunate, it is something we have no control over and SERVPRO is blessed to be able to help those in need is such desperate times.
The heavy rains in our area causing flooded basements
Our area as you know, has been hit by a serious amount of rain over the past weekend. We have a long list of claims that have called in, and SERVPRO is getting to your job as quickly as possible!
During these times please try to be patient with us as we are working our best to get to you. SERVPRO insures we do the job correctly, so each job could take 3-4 hours, depending on the size of the job itself.
If you are on our list we have not forgotten about you, and im stressing that we are working to our fullest potential to be speedy, yet officiant to every ones needs. The SERVPRO way!
In the mean time there are things you could do to help salvage contents etc.
1. Try to remove any contents you can off of the wet floors, and move them to a dry location so they aren't sitting in water.
2. If you have capable hands, try to start removing some of the water with a shop vac until we can get there with our extractors and do a thorough job. The less water the better!
If you have any questions at all before we get to your home, please feel free to call us! We would be more than happy to assist you on any concerns you may have!
Thank you again for your patience and putting your trust into SERVPRO!
Our most recent fire damage 4/27/17
Fire damages are definitely catastrophic to your home or commercial building. Luckily with the tools, knowledge, and man power of our SERVPRO staff, we can take care of you with no issues. We like to put as little stress on the homeowner as possible during these difficult times. We know that it is a devastating time in the customers life, so we try to treat them like family, comfort, and console them by letting them know everything will be okay, and SERVPRO will have them back to new in a timely fashion. "Like it never even happened."
Living by that quote and treating the customers property like its our own is very important to making them feel comfortable with our expertise in the field, rather we move out all of the homes contents, or clean everything on site. Working with sub-contractors for their clothes and textiles to get them cleaned and ready to bring back once the job is completed is something else we explain to the customer, but we also try to deal with the sub-contractor one on one to take even more stress off of the customer. Fires are very tedious and take longer than most jobs to complete since there is so much involved, but here at SERVPRO we do it professionally, and in a timely fashion.