Recent Why SERVPRO Posts

SERVPRO Is Unique When It Comes To Working Together!

5/16/2022 (Permalink)

 

One of things that make SERVPRO of South Louisville so unique is how we work with our agents and customers to identify whether a claim should be filed.

SERVPRO has learned that insurance companies do not look favorable on zero paid claims. The insurance companies have found that people who turn in small claims are in effect using their policies as a home maintenance program.

We tell our agents to call us so we can put eyes on the situation. We can tell within a few minutes whether the claim will meet or exceed the customers deductible. This in turn helps the customer avoid higher rates, and the agent avoids a loss that in the long run could affect retention.

SERVPRO was recently asked by an agent to look at a customer‘s basement that had a sump pump malfunction. After reviewing the loss, the damage would not have met the insureds $2500 deductible. This insured avoided a claim and had SERVPRO of South Louisville do the water mitigation. Both parties were happy and we have a very satisfied agent and customer.

Winter Is Gone and Spring Has Sprung!

5/1/2022 (Permalink)

 

As winter goes on and we go back and forth with temperatures from the 40's to below freezing, the ground will go back and forth from freezing to thawing during those fluctuating temperatures.  As this happens during the winter months and into the spring, this will cause the ground around the exterior of buildings and houses to pool water. 

When we have rain or snow melting this can cause leaks around the foundation of your home or business.  You should do checks on the exterior and interior of buildings and houses to make sure there is no water coming in and causing water damage. 

Once the areas are checked you should go back and add soil and/or sod to those areas to fix the pooling of water and fix drainage to take water away from the foundation.  On the interior if cracks or leaking occurs you should take measures to fix any of those areas where water is coming in.  Once the cracks have been fixed any water damage should be mitigated properly to decrease your chances of any secondary issues such as mold.

Taking these steps will help keep your building or home dry on the inside and keep water from pooling around the perimeter.

We are a localized restoration service that gets the job done quickly and efficiently. Call SERVPRO of South Louisville to book a service. 

Have Water or Flood Damage?
Call Us Today – (502) 452-1298

SERVPRO Knows Your Health & Safety Are Important!

3/30/2022 (Permalink)

SERVPRO of South Louisville knows that during this global pandemic customers might be reluctant to let people into their home or business.  However, when a disaster strikes and you need restoration services you can rest assured that SERVPRO of South Louisville is following all of the guidelines from the CDC.  Our crews will be wearing masks in your place of business or residence, we sanitize all equipment before it leaves the warehouse each morning, our employees health is monitored closely, and we will maintain social distancing.  

SERVPRO of South Louisville is here to help with any mitigation services you need.  We specialize in water, fire and mold restoration.  Some of our other services include Certified: SERVPRO Cleaned Covid sanitation, trauma cleanup, biohazard, board ups, duct cleaning, carpet cleaning, and construction. 

Give us a call day or night!  SERVPRO of South Louisville is here to help at 502-452-1298. Your health and safety is very important to us.

Why Choose SERVPRO of South Louisville? We Are Faster To Any Size Disaster!

3/30/2022 (Permalink)

 

Recently a  Property Manager called SERVPRO of South Louisville inquiring about our services.  She was looking for a restoration company to lean on as a priority service provider when losses happen at the properties they manage.  Then it finally came, the question everyone always asks, Why SERVPRO?

The question is an easy one to answer, SERVPRO of South Louisville is faster to any disaster.  We go by the 1-4-8 rule:

  • 1-Within 1 hour a client will receive a call back with a firm time we will be dispatching a crew to their location.
  • 4-Within 4 hours crews will be dispatched and onsite.
  • 8-Within 8 hours equipment will be set and or the cleaning process will be underway.

Another reason why property managers utilize SERVPRO's services is our ability to handle large loss.  With over 40 employees SERVPRO has the manpower to deploy an army of workers to your location.  We also have the largest inventory of equipment in the city:

  • 475 Air Movers
  • 105 Dehumidifiers
  • 2 Travel Supply Trailers
  • 8 Generators
  • 4 Power Distributions
  • 40 Air Scrubbers
  • Dry Ice Blasting Machine
  • Soda Blasting Machine

Call SERVPRO of South Louisville the next time disaster strikes your home or property.

Why SERVPRO? We can help you to not become a space heater statistic

1/31/2022 (Permalink)

SERVPRO of South Louisville has been dealing with an abundance of fire jobs during the past couple of months. A majority of the fires we have been responding to have most likely started from space heater malfunctions. There are some things you can do to help with the prevention of a space heater starting a house fire.

  • Before using any space heater make sure that you inspect the heater for cracked plugs or loose connections.
  • Make sure you NEVER leave a space heater on unattended, turn it off before leaving a room or going to bed and do not let animals or children near the space heater unattended.
  • Keep everything that is flammable at least three feet away from the space heater (Curtains, furniture, clothing, and etc.).
  • Plug in the space heater directly into the wall, do not plug into an extension cord or surge protector. Plugging it into these devices could cause the surge protector to overheat resulting in a fire.

Space heaters are one of the biggest starters of house fires, if you use these tips they can reduce the likeliness that SERVPRO of South Louisville will be doing fire remediation work at your home.

We care

6/14/2021 (Permalink)

SERVPRO of South Louisville cares about our community.  We have a very generous owner who doesn't hesitate to step up and help the community when needed.  Every Christmas SERVPRO of South Louisville donates, shoes, coats, mittens and hats to an underprivileged school.  These children would otherwise be waiting at the school bus not properly dressed and that's not something we would ever want to happen.

In addition to this donation we have also donated food to food banks around the Louisville Metro area during the global pandemic.  These food banks were in need of these donations during that difficult time for our nation. 

SERVPRO of South Louisville knows that it is important to help our brothers and sisters across the Louisville Metro area because you never know when you might need help yourself one day.

We are proud to be a part of such a wonderful community and look forward to helping with other charitable contributions in the future.

The pandemic threw all of us for a loop

6/14/2021 (Permalink)

The Covid-19 global pandemic wreaked havoc for all of us.  Our community suffered personally and professionally.  There were many loved ones who fell ill and possibly lost their lives.  Many businesses closed down and never reopened.  During this trying time SERVPRO of South Louisville did our best to help our fellow business owners keep their facilities cleaned and disinfected so they could stay open safely for their employees and customers.

Being a SERVPRO Cleaned customer meant that your customers and staff knew that you were doing everything possible to keep them safe and healthy.  All of us did the best we could do during that crazy time.

Our crews also volunteered their services and cleaning supplies to local fire departments and EMS crews to clean and disinfect their vehicles and uniforms.  We also donated food and drinks to those who were volunteering their time in the vaccination sites across the Louisville Metro area.  

We are HERE TO HELP!  Thankfully we appear to be on the other side of the pandemic and live is getting back to a more normal pace.

We can handle the entire project

5/3/2021 (Permalink)

Did you know that SERVPRO of South Louisville is your full service franchise who can handle your job from start to finish?  Our remediation technicians can take care of the demo and dry out on your water damage job, and our reconstruction team can handle the put back to truly make it "Like it never even happened."  The same goes with a fire loss at your home or business.  Our certified technicians know how to handle any aspect of a fire loss to content pack outs and cleaning, and demolition, deodorization, and then our reconstruction team can handle any size job when it comes to rebuilding/remodeling your home or business following a fire loss.

If you have any questions regarding the services we offer at SERVPRO of South Louisville please give us a call at 502-452-1298.

We are HERE TO HELP make it "Like it never even happened." 

We care about the person and not just the job

3/30/2021 (Permalink)

When you call SERVPRO of South Louisville know that the person on the other end of the line will do everything possible to help alleviate your stress and make it "Like it never even happened."

Our marketing manager, Randy Barnett, received a call on his cell phone from a State Farm agent about a fire at the agent's neighbor's house.  Randy left right away and was onsite quickly.  He was able to give the family one of our emergency fire packs that we keep on hand for this very situation.  The fire pack contains personal toiletry items, children items if needed such as a lovie and child toothbrushes and toothpaste, bottled water, and much more to help the homeowner when they go to a hotel or another home that night.

Once the fire department cleared the scene and allowed them in the home, SERVPRO helped the family bag up clothing and personal items that they would like cleaned right away so they could have things to wear and use the very next day.

Randy went above and beyond staying in touch with the family throughout the cleanup and reconstruction process.  Before the family was able to move back into the home the father passed away from Covid-19.  On the day the family was able to move back in the home our construction manager hand delivered a flower arrangement to help the wife have a little bit of joy during her sadness.   

At SERVPRO of South Louisville we care about the entire person and not just the job at hand. We are HERE to HELP if you find yourself in need of our disaster services.

Emergency Ready Plan

1/18/2021 (Permalink)

If you own a commercial property, or if you are a manager of a property, please contact SERVPRO to get a free consultation for an Emergency Ready Plan.  SERVPRO has worked with 100s of businesses to make sure they are prepared in the event of a disaster.

One of our marketing representatives will come out to the property to do a walk through.  During the walk through they will take pictures and notes for items such as water shut off valves, electrical boxes, get notes for certain utility vendors, gather information as to how SERVPRO should enter the facility, where we should park, and who we should report to in the time of a disaster.  

Having a plan will help decrease the money spent during the loss, and will help get things back to "Like it never even happened," quickly and efficiently.  

For more information visit https://ready.SERVPRO.com/Home/CommercialResponse

Poor Air Quality? Allergies? It might be time to clean your ducts!

4/9/2020 (Permalink)

When you use a traditional HVAC system, the air ducts are a vital part of circulating the air. However, when the duct work becomes dirty, your indoor air quality can suffer as a result. It can also lead to further problems like mold growth, which may impact your health. To avoid this, the Franchise Professionals at SERVPRO of South Louisville recommends having your ducts cleaned regularly.  

Why Your Air Ducts Should Be Cleaned 

  1. Breathe Easier

As air circulates through the HVAC system and your home, it is easy for dust, dirt, and pet dander to become lodged in the ducts. As the amount of allergens in your ducts increases, those with allergies may experience an influx of symptoms, such as red and puffy eyes, sneezing, and a scratchy throat. Dust and dirt in your ducts may result in poor air quality.

  1. Remove Mold

When moisture from damp areas in the home makes it to the air ducts, they may encourage mold and mildew growth. This may lead to spores spreading throughout the structure and possibly lead to other health effects.

  1. Increase Energy Efficiency

When air ducts become impacted with dust and other debris, it causes the HVAC system to work harder. As a result, your monthly energy bill can start to go up. When you have it cleaned, the air can blow freely out of the vents. Additionally, your unit is less likely to require as many repairs when it is working efficiently.

If you are experiencing an increase in allergy symptoms or smelling a musty odor coming from the air vents, it’s time to have your duct work cleaned. The trusted team at SERVPRO of South Louisville provides numerous residential and commercial restoration services, including air duct and HVAC cleaning, mold remediation, and odor removal and deodorization.

SERVPRO of South Louisville is Here to Help during this time of need

4/7/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of South Louisville, (502) 452-1298]

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Carbon Monoxide safety

1/21/2020 (Permalink)

It's important to focus on Carbon Monoxide safety during the winter months. Carbon monoxide gas, by definition, is made of one part carbon and one part oxygen. Carbon monoxide comes from incompletely burned carbon fuel like wood, gasoline, coal, propane, natural gas, gasoline, and heating oil. When burned in an open area with plenty of ventilation, these energy sources aren’t dangerous, but in a confined space like a basement, kitchen, garage, or camper. Over 90% of all carbon monoxide poisoning deaths in the United States are due to gas space heaters which are being used with out proper ventilation. When using these heating elements it is not only important to have proper ventilation but also use safety measures such as Carbon monoxide detectors. If your detector goes off move everyone in the home to a well ventilated area and call 911. Your local fire department can check your home and give you an all clear to reenter.

Communication is the key.

1/20/2020 (Permalink)

Communication is so often overlooked in many businesses, many times it’s a case of get the job done and hope the customer is happy. At SERVPRO of South Louisville we know that communication is one of the most vital components of a completed process. We strive to make sure that when we are in front of an agent, adjuster, manager or homeowner that the lines of communication are open, clear and we are all on the same page. Here at SERVPRO we verify how much communication is wanted or needed, an agent may only want to be communicated with when the job has stated and finished, another may want to be updated on a daily basis. The key is always finding out how much communication the customer or client wants on any given job at any given time. Having the right communication skills can mean the difference of doing a good job and leaving the customer satisfied or leaving them with the perfect experience.

WHY CALL US?

1/16/2020 (Permalink)

Dealing with Disaster and Stress In the moments after a disaster occurs people are dealing with stress due to either physical injury and/or loss of personal belongings. Listed below are some tips to assist in dealing with this stress:

  • Check that all occupants are accounted for and uninjured.
  • Secure your Property.
  • Take photos of the damage.
  • Obtain and secure valuable items.
  • Contact your insurance agent.
  • Contact SERVPRO South Louisville local office.

Your local SERVPRO professionals are here to help you in every way. We always have a live person available so you're never talking to an automated system. Our job is to make your disaster less stressful and restore your home or business to its original state, "Like it never even happened."

Call us at (502) 452-1298.

Got Mold?

1/13/2020 (Permalink)

If you’ve recently found a patch of black mold in your home, you’re likely beside yourself with worry. Mold Cleanup does not have to be stressful. In fact, the easiest and most reliable method of mold remediation relies on the knowledge and equipment of professionals.

These experts can help get your home back to normal by taking the following steps.

Steps professionals follow to stop mold growth

  • Find the moisture source. Because mold needs moisture to grow, it’s important to find the source of moisture. A roof leak or condensation buildup may be the culprit of your mold problem. However, if this source isn’t found, the fungus will continue to come back. Finding and fixing the issue helps contain your mold growth.
  • Wear personal protective equipment. While mold can cause structural damage to your home, it can also be a hazard. For this reason, professionals often put on masks, gloves and goggles before working with the mold in your home.
  • Remove the porous materials. Porous materials must be discarded when affected by moisture and mold damage. For this reason, any affected dry wall will have to be cut out of the home and discarded. Carpets, mattresses and other objects may also have to be discarded.
  • Clean and disinfect non-porous objects. Professionals may use a detergent-based disinfectant to clean the hard surfaces affected by mold. This cleaning should remove all spores.
  • Dry out the area. After the cleaning, the entire area of your home affected by mold should be properly dried out. The remediation team may bring in air movers and dehumidifiers to help remove moisture from your home. The growth of mold can be stopped by the proper cleaning steps. The only true way to stop this growth is to remove the source of the moisture and git rid of as many of the spores as possible.

It may be tempting to do the remediation yourself, but remediation experts at SERVPRO of South Louisville have the knowledge and equipment necessary to do this task well.

Why it's important to call SERVPRO at the first sign of water damage

2/15/2019 (Permalink)

The amount of damage water can cause is amazing and often underestimated by homeowners. Excess moisture is bad enough, but when a home is flooded or hit with a plumbing disaster (like a busted pipe), the situation can quickly get out of hand. There’s a reason why these incidents are among the most expensive problems a homeowner can face. 

Floods, sewage back flows, and other sources of contaminated fluid usually cause the worst damage.  Water can be filled with all kinds of deadly substances, ranging from chemical residues to animal feces to parasites. Bacteria, viruses and fungi grow in an alarming rate in contaminated fluid, and severe health risks can be caused by these contaminants.

This problem is compounded by the composition of most homes, which are filled with organic materials. Drywall, wood and the matter that is trapped in carpet fibers are just a few examples, and they can give pathogens room to grow. Within 48 hours, mold may begin creeping behind the walls and releasing spores, and any organic materials that have been soaked through by contaminated fluid will usually have to be destroyed.

SERVPRO of South Louisville will dry the home quickly and apply antibacterial, antiviral, and anti fungal agents to all surfaces that had contact with the water. This ensures the family can return to a safe home.

Have Water or Flood Damage?
Call Us Today – (502) 452-1298

Prevent frozen pipes

1/30/2019 (Permalink)

South Louisville recently had some ugly weather where it went from above freezing to single digit temperatures very quickly. Weather that goes from above freezing then dropping that low for several days can cause pipes to freeze and burst in homes and businesses.  

In Louisville this is a very common occurrence due to the constant fluctuating of weather temperatures. There are several ways to try to help prevent this from occurring. One way to help prevent this from happening is to make sure the heat in your business or home is at or above sixty eight degrees, having the temperature regulated inside the home will help make sure the pipes do not get cold enough to freeze.  

Another tip to help prevent this from happening is having faucets in your home dripping water throughout the home. This maintains movement of water through the pipes so there is less of a chance for it to freeze inside the pipes.  

Use these helpful tips and you should not have to deal with a burst pipe in your home or business, but if in this bad weather you still have a burst pipe in your home or business SERVPRO of South Louisville has the experience and the staff to take care of your problem “Like it never even happened.”

Language Barrier Does Not Keep SERVPRO from Helping Those In Need

1/11/2019 (Permalink)

When it comes to our customer service, we do everything in our power to make sure you get the best service possible. We understand that sometimes this will come with complications. One complication that we sometimes see is a language barrier. When we come across a barrier like this, we know how to conquer it. We work closely with the customer to make sure they have everything they need, even if it means taking our time to understand exactly what the customer wants.

There are many reasons to chose SERVPRO of South Louisville as your water & fire mitigation company. One of many of those reasons is that SERVPRO of South Louisville actually has a large amount of employees that are bilingual. There are many areas of Louisville that have large Hispanic population. With that being said, we have several insurance agents in these areas of Louisville that prefer to use SERVPRO for their water and fire mitigation needs because of our bilingual capabilities. Whenever you are in the need of water or fire mitigation take into consideration that we have employees that are bilingual. 

más rápido a cualquier desastre