We care about the person and not just the job

3/30/2021 (Permalink)

When you call SERVPRO of South Louisville know that the person on the other end of the line will do everything possible to help alleviate your stress and make it "Like it never even happened."

Our marketing manager, Randy Barnett, received a call on his cell phone from a State Farm agent about a fire at the agent's neighbor's house.  Randy left right away and was onsite quickly.  He was able to give the family one of our emergency fire packs that we keep on hand for this very situation.  The fire pack contains personal toiletry items, children items if needed such as a lovie and child toothbrushes and toothpaste, bottled water, and much more to help the homeowner when they go to a hotel or another home that night.

Once the fire department cleared the scene and allowed them in the home, SERVPRO helped the family bag up clothing and personal items that they would like cleaned right away so they could have things to wear and use the very next day.

Randy went above and beyond staying in touch with the family throughout the cleanup and reconstruction process.  Before the family was able to move back into the home the father passed away from Covid-19.  On the day the family was able to move back in the home our construction manager hand delivered a flower arrangement to help the wife have a little bit of joy during her sadness.   

At SERVPRO of South Louisville we care about the entire person and not just the job at hand. We are HERE to HELP if you find yourself in need of our disaster services.