Recent Posts

SERVPRO Is Unique When It Comes To Working Together!

5/16/2022 (Permalink)


One of things that make SERVPRO of South Louisville so unique is how we work with our agents and customers to identify whether a claim should be filed.

SERVPRO has learned that insurance companies do not look favorable on zero paid claims. The insurance companies have found that people who turn in small claims are in effect using their policies as a home maintenance program.

We tell our agents to call us so we can put eyes on the situation. We can tell within a few minutes whether the claim will meet or exceed the customers deductible. This in turn helps the customer avoid higher rates, and the agent avoids a loss that in the long run could affect retention.

SERVPRO was recently asked by an agent to look at a customer‘s basement that had a sump pump malfunction. After reviewing the loss, the damage would not have met the insureds $2500 deductible. This insured avoided a claim and had SERVPRO of South Louisville do the water mitigation. Both parties were happy and we have a very satisfied agent and customer.

Sprinkler Water Damage to Downtown Louisville Skyscraper

5/16/2022 (Permalink)


SERVPRO of South Louisville was recently called out to a skyscraper building downtown that had their sprinkler system burst on the twenty-fourth floor, the damage from the water affected all the way down to the twentieth floor. For SERVPRO of South Louisville this was an "all hands on deck" job.  All of the production staff, the marketing team, and several office staff were at the building helping to perform the remediation work. 

There were large amounts of standing water on the affected floors that needed to be extracted.  Our team of certified technicians removed all of the damaged ceiling tiles, extracted the water, and removed any other damaged items in the office areas. 

The next step was to set up air movers and dehumidifiers to begin the dry out process. The equipment was set to get all of the moisture out of the affected areas, the air movers keep the moisture in the air moving around to get closer to the dehumidifier so it can be removed from the air. 

Emergencies like this happen on a regular basis, SERVPRO of South Louisville has the experience and the team needed to take care of the problem and make your residence or commercial building is back to normal, "Like it never even happened."

SERVPRO of South Louisville Is Here For Any Residential Needs!

5/12/2022 (Permalink)


Mattress catches on fire and can cause severe damage. Following the fire the house was full of smoke damage and the residents were forced to move into a hotel since their home was not safe to stay in. Customers are always anxious to get back into their home and out of the hotel.

 Calling SERVPRO of South Louisville is the first step to getting back to normal.  The customer called us and explained that 9 rooms, 3 bathrooms, and the kitchen were all affected by smoke damage. SERVPRO was out the next day with a crew of 25 people pulling up hardwood floors from the water to put the fire out, chem spongeing the ceilings and walls to remove all of the smoke damage. 

Our crews were there from 9am and left at 6pm and the entire house was spotless! The customer let us know that our crews were quick, professional, clean, and precise with their work and that was the only way they were able to complete it so efficiently. Call SERVPRO of South Louisville for any of your restoration needs.

Winter Is Gone and Spring Has Sprung!

5/1/2022 (Permalink)


As winter goes on and we go back and forth with temperatures from the 40's to below freezing, the ground will go back and forth from freezing to thawing during those fluctuating temperatures.  As this happens during the winter months and into the spring, this will cause the ground around the exterior of buildings and houses to pool water. 

When we have rain or snow melting this can cause leaks around the foundation of your home or business.  You should do checks on the exterior and interior of buildings and houses to make sure there is no water coming in and causing water damage. 

Once the areas are checked you should go back and add soil and/or sod to those areas to fix the pooling of water and fix drainage to take water away from the foundation.  On the interior if cracks or leaking occurs you should take measures to fix any of those areas where water is coming in.  Once the cracks have been fixed any water damage should be mitigated properly to decrease your chances of any secondary issues such as mold.

Taking these steps will help keep your building or home dry on the inside and keep water from pooling around the perimeter.

We are a localized restoration service that gets the job done quickly and efficiently. Call SERVPRO of South Louisville to book a service. 

Have Water or Flood Damage?
Call Us Today – (502) 452-1298

Dealing With Odor Loss For Your Commercial Business

5/1/2022 (Permalink)


The SERVPRO technicians of South Louisville  are well trained individuals who know how to find an odor loss in or at your business location, each technician has top of the line tools and equipment which enables them to locate and eliminate the source of the odor.

If you have had a mitigation company that has done work for your business who may not have been the most professional or not have the correct equipment, chances are that the job was not mitigated properly. Neglected issues with mold and HVAC systems not properly serviced or cleaned end up leaving your business with an unpleasant odor and a invoice for a job not up to standard.

When it comes to your office, having clean fresh air for all your associates is vital  and we at SERVPRO of South Louisville will give your business a free estimate and inspection to make sure your odor loss is taken care of and your business can be up and running " Like it never even happened."

When water damages your home or business, SERVPRO is here for you

4/22/2022 (Permalink)

It is very important to know where the water shut off valve is in your home and/or business.  Knowing how to quickly shut the water off during an emergency can save you extra time and money when it comes to cleanup and restoration after the water loss.  

SERVPRO has a wonderful marketing team that is ready to help you be more prepared before a disaster strikes with our ERP (Emergency Ready Plan) program.

The SERVPRO Emergency READY Profile Advantage

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Please reach out today and one of our representatives can walk you through the steps to get your complementary plan started right away.  

When It Comes to Storms, Call Us Quickly Can Save You Time and Money

4/22/2022 (Permalink)

The restoration process begins when you call us. SERVPRO of South Louisville is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. Even a delay of a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help

Call Today - (502) 452-1298

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of South Louisville has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Standing Water Can Lead to Big Problems Than You Realize

4/4/2022 (Permalink)


It goes without saying that the walls of your home where not meant to hold standing water.  When you are faced with a water damage in you home from a busted pipe, water heater, washing machine or even a leaky roof. 

It is very important to act quickly to remove the water, and begin drying the affected areas in your home.  Not only does this increase the does it increase the ability to restore affected materials such as hardwoods, it makes mold growth less likely.  Mold can make a bad situation much worse! 

In a few short days mold spores can spread throughout the your home and increase the scope of work needed to get your home back in the shape you have come to expect.  SERVPRO professionals can help minimize the chance for mold to take over and get you back to living your life

SERVPRO Knows Your Health & Safety Are Important!

3/30/2022 (Permalink)

SERVPRO of South Louisville knows that during this global pandemic customers might be reluctant to let people into their home or business.  However, when a disaster strikes and you need restoration services you can rest assured that SERVPRO of South Louisville is following all of the guidelines from the CDC.  Our crews will be wearing masks in your place of business or residence, we sanitize all equipment before it leaves the warehouse each morning, our employees health is monitored closely, and we will maintain social distancing.  

SERVPRO of South Louisville is here to help with any mitigation services you need.  We specialize in water, fire and mold restoration.  Some of our other services include Certified: SERVPRO Cleaned Covid sanitation, trauma cleanup, biohazard, board ups, duct cleaning, carpet cleaning, and construction. 

Give us a call day or night!  SERVPRO of South Louisville is here to help at 502-452-1298. Your health and safety is very important to us.

Why Choose SERVPRO of South Louisville? We Are Faster To Any Size Disaster!

3/30/2022 (Permalink)


Recently a  Property Manager called SERVPRO of South Louisville inquiring about our services.  She was looking for a restoration company to lean on as a priority service provider when losses happen at the properties they manage.  Then it finally came, the question everyone always asks, Why SERVPRO?

The question is an easy one to answer, SERVPRO of South Louisville is faster to any disaster.  We go by the 1-4-8 rule:

  • 1-Within 1 hour a client will receive a call back with a firm time we will be dispatching a crew to their location.
  • 4-Within 4 hours crews will be dispatched and onsite.
  • 8-Within 8 hours equipment will be set and or the cleaning process will be underway.

Another reason why property managers utilize SERVPRO's services is our ability to handle large loss.  With over 40 employees SERVPRO has the manpower to deploy an army of workers to your location.  We also have the largest inventory of equipment in the city:

  • 475 Air Movers
  • 105 Dehumidifiers
  • 2 Travel Supply Trailers
  • 8 Generators
  • 4 Power Distributions
  • 40 Air Scrubbers
  • Dry Ice Blasting Machine
  • Soda Blasting Machine

Call SERVPRO of South Louisville the next time disaster strikes your home or property.