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Fire & Water - Cleanup & Restoration

Archived Blog Posts

SERVPRO Is Here To Make Water Damage “Like it never even happened.”

1/31/2022 (Permalink)

You can feel confident when you call SERVPRO of South Louisville.  We have trained professionals available 24/7/365 to answer your call for help.  Our team is certified to clean up any mess you might find in your home or office.  

Recently, our team was called to a sewage loss where a toilet overflowed on the second floor.  This is not something a home/business owner should tackle on their own.  At SERVPRO of South Louisville we have the proper PPE equipment and sanitation materials needed to mitigate the disaster.  We have the training and knowledge to know what items can be restored and what items must be disposed of depending on the water category. 

SERVPRO can take care of every step of the process from demo, dryout, and reconstruction.  We are your one stop shop when it comes to disaster restoration.  

If you find yourself in need of our services don't hesitate to call. We have a live person available 24/7 to answer your call.  502-452-1298

Why SERVPRO? We can help you to not become a space heater statistic

1/31/2022 (Permalink)

SERVPRO of South Louisville has been dealing with an abundance of fire jobs during the past couple of months. A majority of the fires we have been responding to have most likely started from space heater malfunctions. There are some things you can do to help with the prevention of a space heater starting a house fire.

  • Before using any space heater make sure that you inspect the heater for cracked plugs or loose connections.
  • Make sure you NEVER leave a space heater on unattended, turn it off before leaving a room or going to bed and do not let animals or children near the space heater unattended.
  • Keep everything that is flammable at least three feet away from the space heater (Curtains, furniture, clothing, and etc.).
  • Plug in the space heater directly into the wall, do not plug into an extension cord or surge protector. Plugging it into these devices could cause the surge protector to overheat resulting in a fire.

Space heaters are one of the biggest starters of house fires, if you use these tips they can reduce the likeliness that SERVPRO of South Louisville will be doing fire remediation work at your home.

The Early Stages Of Fire Damages

1/31/2022 (Permalink)

Fire Truck If you are ever in a situation where you have a big loss in your home whether its with fire, water, or mold, just remember that SERVPRO of South Louis
 

SERVPRO of South Louisville heard about a house fire in the local area and showed up on the scene not long after the firefighters had put out the flames. Losing your home can be a very difficult thing to deal with, so SERVPRO wants to do what we can to provide customers with information on the steps to take during the early stages of the fire restoration process.  We are here to help. 

Our team of certified technicians and managers made sure that whenever the homeowners were ready to call their insurance company they would assist them with providing temporary housing situation until their home was inhabitable again. The next step is boarding up the home to ensure that the items remaining inside will not be stolen so the customer does not have to worry about losing the items that weren't damaged in the fire after the fact. Once the customer's insurance company approves our scope of work we will start the clean up and rebuild to get their home back to the way it was. 

Our hope is that you, or a family member, never has to deal with a loss of this magnitude.  However, if you are ever in a situation where you have a big loss in your home whether its with fire, water, or mold, just remember that SERVPRO of South Louisville is here to help. We want to make the whole process as easy and seamless as possible for the customer.

When It Comes To Fire, SERVPRO Always Tries To “Restore” First

1/29/2022 (Permalink)

In South Louisville homes, fire damage restoration potential to carpeting and area rugs depends on the extent of heat damage, which can result in charring, or in some cases the melting of synthetic fibers. Our certified professionals can perform tests to see if the different dyes, coatings, and materials used and select the most effective restorative applications. Floor coverings usually avoid the worst of the heat damage from a fire, they are usually soiled or scarred by falling hot debris and soot that can collect in the fibers.

Sometimes water damage happens from the firefighting efforts. We at SERVPRO understand the need for rapid water extraction to mitigate secondary damages. Testing is also an important step in the cleaning process, to reveal the best method to restore carpets and fine rugs.

Steam cleaning, when proven by testing, is often the best method. SERVPRO technicians use their state-of-the-art equipment, SERVPRO Professional Cleaning Products, and training to remove as much of the soils, stains, and odors as possible.

SERVPRO of South Louisville serves the community by providing fire damage restoration services. Don't hesitate to contact us to make it "Like it never even happened." 502-452-1298

Esporta Washing Systems is Espectacular!

1/29/2022 (Permalink)

Esporta Wash System iS4000 Did you know that SERVPRO of South Louisville has an Esporta Washing System?

Did you know that SERVPRO of South Louisville has an Esporta Washing System?

What does this mean for you? If you, or someone you know, suffers a fire loss at your home or office you can rest assured that SERVPRO of South Louisville has what it takes to restore even the most smoke damaged items back to like new condition.  Some items are just irreplaceable.  

Below is part of an article directly from Esporta regarding myths about content cleaning.

Myth #1: Homeowners would rather buy new contents than restore “old” contents.

While homeowners are happy to shop and add new items to what they already own, they don’t necessarily want to replace everything because that takes a lot of time and effort. Imagine the task of replacing all of the furniture, clothing, dishes, decorations; literally every item in your home. Just thinking about it is exhausting. In fact, studies show that customer service plummets when homeowners are inconvenienced.

Soft contents tend to hold more sentimental value than any other content category because they are often seasonal, purchased for a special occasion, gifted or hold a special meaning. A homeowner may have an outfit worn to a daughter’s wedding or other memorable event, a flag symbolizing military service, or a quilt that grandma hand-stitched. These sentimental items are often irreplaceable.

To read the full article visit - https://www.esporta.ca/blog/blog/post/35/THREE_MYTHS_ABOUT_CONTENTS_RESTORATION/

Sprinkler Pipe At Local University Gets an F When It Comes To Causing Damage

1/28/2022 (Permalink)

SERVPRO of South Louisville was called to the University of Louisville campus after a sprinkler pipe burst on the 4th floor of a dormitory.  

SERVPRO of South Louisville was on scene quickly with the manpower and equipment necessary to start mitigating the disaster.  Crews began working with a moving company to packout and remove affected contents.  Then the demo team went in and began removing ceiling tiles, flooring, baseboards and drywall so that the drying process could get underway.

SERVPRO of South Louisville has the equipment necessary to get a large building dried out with the desiccant, air movers, and dehumidifiers.  We are working diligently with the consultant to be sure the job is done one time.  After the drying process is complete our crews will turn the building over to the reconstruction team.  After the reconstruction is completed SERVPRO will do the post construction cleaning of the entire facility including all living spaces and duct work.  

We pride ourselves in truly making it "Like it never even happened."

Mayday, mayday…Sewage Backup At The Airport…SERVPRO Was There To Help

1/23/2022 (Permalink)

This week at SERVPRO of South Louisville East was called for a sewer back up at one of the Airport Towers. This was not the first time, they had this problem. We did a major sewer clean up job for them last year. Since we took care of the issue before quickly and efficiently they called us right away when it happened again. 

We knew to dispatch technicians in a timely manner, knowing the challenges the Airport would be facing. With operations going on, and odors coming from the first floor and having to guide the flow of Air traffic in and out of the airport. The question is what would you do, who would you call if you were dealing with a restoration loss? No matter the type or size of loss, SERVPRO can handle it.

When Fire Hits Multiple Families At Once, SERVPRO Was There To Help

1/23/2022 (Permalink)

Little in this world can violate a property owner like a fire.  When a fire takes place in a commercial property the damage is multiplied.  It is bad enough when one family is displaced, however in a setting like an apartment building you have the potential for multiple families to be affected.  What's next?  Where will they go?  What about their belongings?  Your Local SERVPRO Can help you with what's next.  In some cases parts of the structure can be cleaned and restored.  SERVPRO professionals can help to decipher what is salvageable and what is not.  Our state of the cleaning techniques can help to give residents back their memories.  In many cases we can even remove the smoke from clothing.  Let us help you put back the pieces "Like it never even happened."

Even The Smallest Fires Can Cause Big Damages

12/8/2021 (Permalink)

Kitchen Fire Damage This Fire was controlled before it destroyed the Structure, but smoke covered everything in sight.

 A fire at your home or business is that of which nightmares are made of.  Each year thousands wake up or come home to find themselves picking up the piece from the ashes of completely burned home.  But what do you do if it is a smaller fire? Maybe a grease fire in the kitchen that you where able to get under control before too much damage was done, or a candle that got a little out of control.  In these situations smoke can be a bigger issue than the fire itself.  It can stain walls and make furniture and clothing carry and odor that always reminds you of a mishap you would like to forget.  At SERVPRO we can help no matter how big or small our trained techs can clean items affected by smoke.  Let us help you if you find yourself trying to put this situation behind you.

Indoor Plumbing Is Wonderful - Not When It Gets Clogged Though!

12/8/2021 (Permalink)

Clogged bathtub Residents noticed the plumbing backup in this bathtub.

One common cause of water damage in a home comes from the modern marvel of indoor plumbing.  Although common it presents a special set of circumstances and protocols.  In the case of plumbing back up,  water is often contaminated with various bacterias that can be very harmful to a home and its residents.  SERVPRO technicians are specially trained to remove water and other affected materials to make your home safe again.  Special protective equipment must be worn and the water and materials must be discarded in a proper manner, and the areas need to be disinfected. 

Don't subject yourself to this burden,  we are here to help you no mater the situation.  From overflowing washing machines, to toilets and shower drains, allow SERVPRO to make it "Like it never even happened."

You Can Never Be Under Prepared!

11/13/2021 (Permalink)

SERVPRO technicians You can feel confident you are calling the right people when you contact SERVPRO. Have Questions? Call Us Today – (502) 452-1298

Why wait to be prepared?

How you react to the challenges of winter can set the tone of your relationship with HOAs and association boards come spring and summer. Your clients are more likely to forgive circumstances that are out of your control.  As long as they know that when mother nature strikes, you are there trying to get their home a quality fix, in a timely manner.

SERVPRO of South Louisville recognizes the need to be prepared, this is why when we partner with property managers we help them build a comprehensive recovery plan.  This way you can react confidently and quickly in the face of a disaster. Winter months aren’t the time for training in front of upset tenants.  Our crews have received technical and service training to help them take the proper course of action while remaining empathetic to the situation.

Our office works with our partners to make sure documents flow through the right channels which simplifies settlement, whether there is a claim or the job is a direct pay. We also anticipate and recognize coverage issues so that tenants and owners understand how the claim will be settled.

The SERVPRO of South Louisville restoration brand is the most recognized and respected brand in the mitigation industry, and SERVPRO is equipped with the manpower and equipment to handle any situation.. You can feel confident you are calling the right people when you contact SERVPRO. 

Have Questions? Call Us Today – (502) 452-1298

Did You Know About - SERVPRO Disaster Recovery Team?

11/13/2021 (Permalink)

SERVPRO logo in storm If a disaster strikes we are HERE TO HELP.

SERVPRO of South Louisville is proud to be part of the SERVPRO Disaster Recovery Team.  This is a team of elite franchises who have the equipment, manpower, and knowledge to travel to any disaster and perform services to help the community and it's residents get back on their feet following a disaster.  

Sometimes we only receive a moments notice before needing to head out of town. This is why it is important to keep our equipment and supplies in stock so we are capable of leaving without much time to prepare.  We strive to get to the location as quickly and safely as possible in order to begin the cleanup and restoration work before any further damage is caused due to standing water or other issues.

We are always staying in touch with the homeowner, or corporate headquarters, and any insurance agents/adjusters who need to be informed of the job status.  

If a disaster strikes we are HERE TO HELP.

Have Storm or Flood Damage?
Call Us Today (502) 452-1298

SERVPRO Is Proud To Be Part Of the Storm Team!

11/13/2021 (Permalink)

Mud Hurricane damage cleanup.

The official hurricane season for the Atlantic Basin (the Atlantic Ocean, the Caribbean Sea, and the Gulf of Mexico) is from 1 June to 30 November. The most volatile time for hurricanes is from mid-August to late October. However, deadly hurricanes can occur anytime in the hurricane season.

During this season SERVPRO of South Louisville monitors storms as they develop usually near the coast of Africa.  We stay vigilant this time of year because SERVPRO of South Louisville is part of a National Storm Response Team that can be activated anytime and anywhere in the United States.  When natural disasters happen and the damage is widespread, its hard for local SERVPRO teams to handle massive volumes of calls.  When these offices can't handle the influx of calls offices like SERVPRO of South Louisville can be called upon to help assist in these areas.

We are proactive during this time of year making sure that our storm trailers are stocked with the proper equipment, materials, and chemicals to combat any disaster.  Our Project Managers, Crew Chiefs, and the rest of our Production Team have a specific protocol that we follow when activated.

This allows us to be as efficient as possible on each job.  Sometimes crews are gone for a couple weeks and in extreme cases they can be gone for months at a time.  SERVPRO of South Louisville is always here locally when disaster happens, but we are ready to assist anywhere in the United States at a moment's notice.

Flooding happens; Are You Ready? (Spoiler Alert: We are!)

10/4/2021 (Permalink)

Floods Rank As One Of The Most common and widespread natural disasters in the United States.  Whether you live near a coastline, along city streets, in the mountains, near a river or even in the desert, there is a potential for suffering flood damage.

If a flood happens in your home or business, there are some very important rules you should follow!

-Stay away from flood waters. If you come up on a flowing stream where water is above your ankles, stop, turn around and go another way. Six inches of swiftly moving water can sweep you off your feet.

-If you approach a flooded road while driving, turn around and go another way. If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground. Most cars can be swept away by less than two feet of moving water.

-Keep children out of the water. They are curious and often lack judgment about running water or contaminated water. Keep your pets out of the water too.

If a flood does strike your home or business, contact SERVPRO! Even minor floods have the potential to cause major damage to a structure when not treated quickly and properly, and the cleanup is often an overwhelming task. We are faster to any disaster, here to help, and ready to use our equipment, expertise, and experience to get you back to “Like it never even happened.”

Let SERVPRO Help Make Your Home Feel Like Home Again After Water Damage Occurs

9/29/2021 (Permalink)

SERVPRO technicians SERVPRO is nationally known, and locally owned. There is no job too big for us to handle! Call us today!

Your home should be your place of rest. But when water begins leaking-even small leaks in areas you can’t see-your home could quickly become a source of stress. The possibility of potentially harmful mold, rot and unseen damage may affect the value of your home and the health of loved ones.

SERVPRO franchise professionals understand how disruptive water damages can be for your entire family and will help ensure the water is identified, regardless of where it hides.  That is why we offer a twenty four hour emergency response by trained, uniformed restoration professionals. With top-of-the-line equipment and time-tested cleanup and restoration techniques, SERVPRO franchise professionals have the expertise to help make your house feel like a home again.

After all, when it comes to your home and your family, even small disasters can feel like huge problems. So if a water damage occurs in your home, just call your local SERVPRO franchise professional or dial 1-800-SERVPRO. We will be there to help make it "Like it never even happened."

SERVPRO is nationally known, and locally owned. There is no job too big for us to handle. We want you to feel confident in putting your water damage in our professional hands.

If You Have Storm Damage - SERVPRO Is Here To Help 24/7

9/29/2021 (Permalink)

SERVPRO logo SERVPRO is here to help be that resource for you in your time of need when a disaster happens 24/7! Give us a call!

If you have storm damage, SERVPRO of South Louisville is HERE TO HELP. We part of the SERVPRO Storm Team and we are available 24/7 with manpower and equipment. Whether you have water damage from flash flooding, structural damage from high winds, or smoke damage from a lightning fire we are here to help.

Our trained staff at SERVPRO of South Louisville are here to assess the situation and stabilize your structure.  We can help you find the resources you need to quickly clean up any situation whether you have a large tree that has come down, or a roof that needs repaired.  We are able to bring in large equipment if needed to solve any problem.  We are here to help be that resource for you in your time of need when a disaster happens. You can turn to SERVPRO of South Louisville and know that we value you and your property.  We know that your family and/or business are important to you and it is important to get things back to normal quickly.  We work hard to help make it "Like it never even happened." 

Have Storm or Flood Damage?
Call Us Today (502) 452-1298

We care

6/14/2021 (Permalink)

SERVPRO of South Louisville cares about our community.  We have a very generous owner who doesn't hesitate to step up and help the community when needed.  Every Christmas SERVPRO of South Louisville donates, shoes, coats, mittens and hats to an underprivileged school.  These children would otherwise be waiting at the school bus not properly dressed and that's not something we would ever want to happen.

In addition to this donation we have also donated food to food banks around the Louisville Metro area during the global pandemic.  These food banks were in need of these donations during that difficult time for our nation. 

SERVPRO of South Louisville knows that it is important to help our brothers and sisters across the Louisville Metro area because you never know when you might need help yourself one day.

We are proud to be a part of such a wonderful community and look forward to helping with other charitable contributions in the future.

The pandemic threw all of us for a loop

6/14/2021 (Permalink)

The Covid-19 global pandemic wreaked havoc for all of us.  Our community suffered personally and professionally.  There were many loved ones who fell ill and possibly lost their lives.  Many businesses closed down and never reopened.  During this trying time SERVPRO of South Louisville did our best to help our fellow business owners keep their facilities cleaned and disinfected so they could stay open safely for their employees and customers.

Being a SERVPRO Cleaned customer meant that your customers and staff knew that you were doing everything possible to keep them safe and healthy.  All of us did the best we could do during that crazy time.

Our crews also volunteered their services and cleaning supplies to local fire departments and EMS crews to clean and disinfect their vehicles and uniforms.  We also donated food and drinks to those who were volunteering their time in the vaccination sites across the Louisville Metro area.  

We are HERE TO HELP!  Thankfully we appear to be on the other side of the pandemic and live is getting back to a more normal pace.

Be Prepared

6/8/2021 (Permalink)

SERVPRO of South Louisville has been in the industry long enough to understand the ins and outs of cleaning up after storms.  We've cleaned up commercial and residential properties following flash floods, river overflows, polar vortex, hurricanes, wind damage, and tornadoes.  Our crews have the experience needed to handle any situation. 

Traveling on storm team comes with its ups and downs, and we are prepared to handle them all!

Thank you to those customers who have trusted us to make it "Like it never even happened."  We are proud to serve all communities with our highest level of customer service because we know that during a storm event tensions can be high.  We understand that you are trusting us with your valuable possessions!  

Keeping customers informed every step of the process can really ease their minds.  Keeping them in the loop helps them to understand why the process of drying out can take longer than anticipated.

We are here to help!

Hurricane Season Is Supposed to be a Rough One

6/4/2021 (Permalink)

  

NOAA’s Climate Prediction Center is predicting another above-normal Atlantic hurricane season. Forecasters predict a 60% chance of an above-normal season, a 30% chance of a near-normal season, and a 10% chance of a below-normal season. However, experts do not anticipate the historic level of storm activity seen in 2020. 

With this news from the NOAA Climate Prediction Center SERVPRO of South Louisville is ready and able to help across the county when and where our neighbors need assistance following any devastating flooding or hurricanes.  Being part of the Storm Team at SERVPRO means we have the equipment, vehicles, manpower and any other means necessary to head to a storm at a moments notice.  Our crews have been trained for these situations and are HERE TO HELP when needed.  

SERVPRO of South Louisville will make it "Like it never even happened."

Commercial Contacts

6/3/2021 (Permalink)

In the restoration industry it's important to treat each and every customer with the upmost care because you never know what jobs could come up down the road for that building. 

During the height of the Covid-19 pandemic SERVPRO of South Louisville did many Covid-19 cleanings for local businesses if they had an exposure or positive case. Some commercial properties just wanted to do a better job keeping their facilities clean to ease the mind of their employees.

One of the local businesses we serviced for a Covid-19 cleaning ended up having an electrical fire at their location in May of 2021.  They immediately knew who to call because of the service we provided during their cleaning in 2020.  

In the picture you can see one of our production employees using a HEPA vacuum to clean the facility after the electrical fire. We are HERE TO HELP your business 24/7/365.

We care about you!

6/3/2021 (Permalink)

Have you ever considered how it would feel to watch your home burn while waiting for the fire department to put out the flames?  Would you have any idea where to start once the fire department leaves? 

SERVPRO of South Louisville is Here to Help in the event of a fire disaster at your home.  Once the fire department puts out the fire what's left behind is soot, smoke, fire and water damage.  Our crews can be on site immediately to board up and secure the property so you don't have to worry about people entering the premises and disturbing any valuables that can be salvaged.

SERVPRO of South Louisville works directly with fire officials and once the property is safe to enter we can get to work trying to pack up contents that can be cleaned and restored.  We do inventory so you'll know what items can't be saved and need to be claimed under your insurance claim.  We work directly with your insurance company to assist with any questions or requirements they have to process your claim.

SERVPRO of South Louisville has the manpower and equipment to handle any disaster.   

Commercial water loss Downtown, Louisville

5/12/2021 (Permalink)

SERVPRO of South Louisville received a call in the early morning hours from a customer in downtown Louisville with a large water loss. The original cause of the loss was due to a small fire in a server room which in turn set off the sprinkler system.  By the time the fire was contained, and the sprinklers shut off, water had made it was down from the source area to several floors below affecting 3 floors in total. 

SERVPRO of South Louisville was able to mitigate and prevent more water damage by arriving on site within the hour with extractors, dehumidifiers and air movers. Each team member knew what to do and was able to contain and remove the water from the affected floors. SERVPRO proved that teamwork overcomes even the biggest challenges as marketing and management teams all pitched in to aid the customer “Like it never even happened.”

Fire at local nonprofit center

5/12/2021 (Permalink)

SERVPRO of South Louisville was ready to respond when a local nonprofit experienced a small fire in their physical therapy room at their convalescence center. This part of the building provides care for children who are in need of short-term, long-term, and respite care. Understanding the need of urgency to get the job started as quickly as possible, SERVPRO responded to the medical facility within the hour.  The fire was caused by a fluorescent light bulb that short circuited in the ballast. Luckily, one of the medical staff members was able to grab a fire extinguisher and put out the fire. Unfortunately, the room was filled with soot and carcinogens from the extinguisher. Knowing that most of the children at the facility have breathing difficulties, time was of the essence to get the room cleaned and sanitized.  A crew of 10 utilized Chem-Sponges, HEPA vacuums, SERVPRO oxide and much to clean and sanitize the area. The team cleaned all medical equipment and touch points on site and then utilized our Esporta machine offsite to clean all soft content items from the facility. We placed two Air Scrubbers with charcoal filters and one Hydroxyl Generator on site for 5 days to assist with the odors and pathogens.  Once the job was complete the facility was able to reopen and resume much needed physical therapy for the children in need. At SERVPRO we pride ourselves in the work we are able to provide and the people we are able to help.  "Like it never even happened." 

We can handle the entire project

5/3/2021 (Permalink)

Did you know that SERVPRO of South Louisville is your full service franchise who can handle your job from start to finish?  Our remediation technicians can take care of the demo and dry out on your water damage job, and our reconstruction team can handle the put back to truly make it "Like it never even happened."  The same goes with a fire loss at your home or business.  Our certified technicians know how to handle any aspect of a fire loss to content pack outs and cleaning, and demolition, deodorization, and then our reconstruction team can handle any size job when it comes to rebuilding/remodeling your home or business following a fire loss.

If you have any questions regarding the services we offer at SERVPRO of South Louisville please give us a call at 502-452-1298.

We are HERE TO HELP make it "Like it never even happened." 

Texas 2021 Storm

4/5/2021 (Permalink)

On February 22nd 2021 SERVPRO of South Louisville went to Longview, Texas to help out with the frozen pipes that had busted from the winter storm. The houses that we would demo SERVPRO would take out any of the flooring that was affected, and any of the walls that were wet. It was a great experience to go to Texas and help out the people that needed it following the devastating winter storm. Being part of the Storm Team is a great way to be able to travel the U.S. and help out the people that are in need. During this trip our technicians met the General Manager of the SERVPRO in Longview for lunch one day and he was telling me that the SERVPRO of Oregon sent down 53 semi trailers full of Fans and Dehumidifiers. That equipment was a big help considering the amount of damage the winter storm caused in Texas.  We are all in this together and Here to Help!

Knowing what type of water damage you have is important

4/5/2021 (Permalink)

Understanding the type of water loss you are dealing with is important to how you mitigate. If you find water in your home and it’s coming from an either an inside or outside source it is essential you know wether it’s  a category 1,2 or 3 water loss.


Examples of a Category 1 loss can include: broken water supply lines, melting ice or snow, falling rainwater.


Category 2 can include: discharge from washing machines and dishwashers, punctured waterbeds, and/or broken aquariums. All of the above have potential to cause sickness if consumed.


Category 3 can include: sewer water, sea water and rising water from rivers due to flooding. All of these can be extremely contaminated and can cause severe reactions.


Knowing how what type of water category you are dealing is vital! That’s why the experts at SERVPRO of South Louisville are on hand.  We can diagnose and take the proper safety precautions and steps to mitigate any category of water.

We care about the person and not just the job

3/30/2021 (Permalink)

When you call SERVPRO of South Louisville know that the person on the other end of the line will do everything possible to help alleviate your stress and make it "Like it never even happened."

Our marketing manager, Randy Barnett, received a call on his cell phone from a State Farm agent about a fire at the agent's neighbor's house.  Randy left right away and was onsite quickly.  He was able to give the family one of our emergency fire packs that we keep on hand for this very situation.  The fire pack contains personal toiletry items, children items if needed such as a lovie and child toothbrushes and toothpaste, bottled water, and much more to help the homeowner when they go to a hotel or another home that night.

Once the fire department cleared the scene and allowed them in the home, SERVPRO helped the family bag up clothing and personal items that they would like cleaned right away so they could have things to wear and use the very next day.

Randy went above and beyond staying in touch with the family throughout the cleanup and reconstruction process.  Before the family was able to move back into the home the father passed away from Covid-19.  On the day the family was able to move back in the home our construction manager hand delivered a flower arrangement to help the wife have a little bit of joy during her sadness.   

At SERVPRO of South Louisville we care about the entire person and not just the job at hand. We are HERE to HELP if you find yourself in need of our disaster services.

Roof Leak

3/10/2021 (Permalink)

Roof leaks can happen day or night.  And they can happen even if it's not raining outside.  That's what occurred for a customer last week following the ice storm in Louisville, Kentucky.  An ice dam built up inside the roof following a lot of freezing rain, polar vortex temperatures and snow in the area.  Once the ice began to melt the customer noticed a drip in their master bathroom.  The drywall and light had to be removed, and our technician had to go on the roof to assess the damage.  Once the cause was taken care of the drying process began.

A dehumidifier and air mover were set, the area was monitored daily, and now the room is dried out and ready for reconstruction crews to fix the drywall and replace the light/vent fan fixture.  

The customer was thrilled with the level of service on a weekend.  

Kitchen fires

1/26/2021 (Permalink)

Did you know that the leading cause of fires in the kitchen is unattended cooking.

If you have a small grease cooking fire and decide to fight the fire.

• On the stovetop, smother the flames by sliding a lid over the pan and turning off the burner. Leave the pan covered until it is completely cooled.

• For an oven fire, turn off the heat and keep the door closed.

For more tips please visit this safety tip sheet.

SERVPRO of South Louisville has the manpower, equipment and chemicals to handle any fire in your home or business.  

We've taken many calls over the years from homeowners who were able to get the grease fire under control but the smoke damage was already noticeable throughout the kitchen and adjoining rooms.  Our crews can find the smoke damage and mitigate it from all surfaces and fabrics.  

Don't hesitate to give us a call at 502-452-1298.

SERVPRO cleans the White House

1/20/2021 (Permalink)

SERVPRO had the honor of cleaning the White House today (1/20/2021) before President Biden moves arrives. 

We are proud to be part of such an amazing team of professionals!  This is a once in a lifetime opportunity to be called for such an important job.  

It's clear they wanted to be sure the property was sterilized during these unprecedented times of the Coronavirus pandemic.  In the past the butlers and employees at the White House would facilitate the cleaning procedures.  Since we are in the middle of a pandemic they needed to step up their game to ensure the safety of everyone entering the premises this afternoon.  

SERVPRO has the equipment, cleaning supplies, training, and manpower to handle any job!  Especially a job as big as cleaning the White House in as little as a few hours.

Please watch the below video for more details about this opportunity!

https://abcnews.go.com/US/video/amid-pandemic-white-house-deep-cleaning-handover-75359232

Emergency Ready Plan

1/18/2021 (Permalink)

If you own a commercial property, or if you are a manager of a property, please contact SERVPRO to get a free consultation for an Emergency Ready Plan.  SERVPRO has worked with 100s of businesses to make sure they are prepared in the event of a disaster.

One of our marketing representatives will come out to the property to do a walk through.  During the walk through they will take pictures and notes for items such as water shut off valves, electrical boxes, get notes for certain utility vendors, gather information as to how SERVPRO should enter the facility, where we should park, and who we should report to in the time of a disaster.  

Having a plan will help decrease the money spent during the loss, and will help get things back to "Like it never even happened," quickly and efficiently.  

For more information visit https://ready.SERVPRO.com/Home/CommercialResponse

We all pitch in to help

1/13/2021 (Permalink)

When the call came in before New Years Eve for a large water loss at the University of Louisville our entire staff was on alert to be ready to help when needed.  

SERVPRO Marketing Representative, Kathy Dreyer, stepped up to help.  She, and the other marketing representatives, have been on site for 14 straight days assisting with the mitigation at the commercial water loss.  SERVPRO employees know it takes more than just doing your job specific duties to help out when needed.  

The production staff is always eager to have the extra set of hands to help.  And since our marketing staff is all fully trained in the production side of jobs they are ready and able to lend a hand to make it "Like it never even happened."

If your commercial property has a disaster know that when you call SERVPRO of South Louisville ALL of our staff is ready to jump in to help get things back to normal as quickly and safely as possible.

Frozen Pipe Preparations

12/4/2020 (Permalink)

Frozen pipes can cause major damage to a home or business.  This is the time of year to be diligent in preparing your home or business so that you don't suffer damage from a frozen pipe.   If you're going to be traveling over the holidays make sure you read the below steps from the Red Cross to be sure your prepared! https://www.redcross.org/get-help/how-to-prepare-for-emergencies/types-of-emergencies/winter-storm/frozen-pipes.html

Why Pipe Freezing is a Problem

Water has a unique property in that it expands as it freezes. This expansion puts tremendous pressure on whatever is containing it, including metal or plastic pipes. No matter the strength of a container, expanding water can cause pipes to break.

Pipes that freeze most frequently are:

  • Pipes that are exposed to severe cold, like outdoor hose bibs, swimming pool supply lines, and water sprinkler lines.
  • Water supply pipes in unheated interior areas like basements and crawl spaces, attics, garages, or kitchen cabinets.
  • Pipes that run against exterior walls that have little or no insulation.
How to Protect Pipes From Freezing

Before the onset of cold weather, protect your pipes from freezing by following these recommendations:

  • Drain water from swimming pool and water sprinkler supply lines following manufacturer's or installer's directions. Do not put antifreeze in these lines unless directed. Antifreeze is environmentally harmful, and is dangerous to humans, pets, wildlife, and landscaping.
  • Remove, drain, and store hoses used outdoors. Close inside valves supplying outdoor hose bibs. Open the outside hose bibs to allow water to drain. Keep the outside valve open so that any water remaining in the pipe can expand without causing the pipe to break.
  • Add insulation to attics, basements and crawl spaces. Insulation will maintain higher temperatures in these areas.
  • Check around the home for other areas where water supply lines are located in unheated areas. Look in the garage, and under kitchen and bathroom cabinets. Both hot and cold water pipes in these areas should be insulated.
  • Consider installing specific products made to insulate water pipes like a "pipe sleeve" or installing UL-listed "heat tape," "heat cable," or similar materials on exposed water pipes. Newspaper can provide some degree of insulation and protection to exposed pipes – even ¼” of newspaper can provide significant protection in areas that usually do not have frequent or prolonged temperatures below freezing.
  • Consider relocating exposed pipes to provide increased protection from freezing.
How to Prevent Frozen Pipes
  • Keep garage doors closed if there are water supply lines in the garage.
  • Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.
  • When the weather is very cold outside, let the cold water drip from the faucet served by exposed pipes. Running water through the pipe - even at a trickle - helps prevent pipes from freezing.
  • Keep the thermostat set to the same temperature both during the day and at night. By temporarily suspending the use of lower nighttime temperatures, you may incur a higher heating bill, but you can prevent a much more costly repair job if pipes freeze and burst.
  • If you will be going away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.
How to Thaw Frozen Pipes
  • If you turn on a faucet and only a trickle comes out, suspect a frozen pipe. Likely places for frozen pipes include against exterior walls or where your water service enters your home through the foundation.
  • Keep the faucet open. As you treat the frozen pipe and the frozen area begins to melt, water will begin to flow through the frozen area. Running water through the pipe will help melt ice in the pipe.
  • Apply heat to the section of pipe using an electric heating pad wrapped around the pipe, an electric hair dryer, a portable space heater (kept away from flammable materials), or by wrapping pipes with towels soaked in hot water. Do not use a blowtorch, kerosene or propane heater, charcoal stove, or other open flame device.
  • Apply heat until full water pressure is restored. If you are unable to locate the frozen area, if the frozen area is not accessible, or if you can not thaw the pipe, call a licensed plumber.
  • Check all other faucets in your home to find out if you have additional frozen pipes. If one pipe freezes, others may freeze, too.

Be Prepared for Winter Weather

Chicago Storm Team 2020

11/24/2020 (Permalink)

SERVPRO of South Louisville Storm Team assisted in the cleanup and restoration in May of 2020 following the record-breaking streak of rainfall in Chicago, IL.  Our crews were on scene quickly to assist in the cleanup!  We worked closely with local franchises to help as many customers as possible.

https://watchers.news/2020/05/21/may-2020-chicago-wettest/

Following a week of continuous heavy rainfall, Chicago set a record on Tuesday, May 19, 2020, for the city's wettest May in history. According to the National Weather Service (NWS), 2.79 mm (0.11 inches) of rainfall was recorded overnight at the O'Hare Airport, pushing the city's May precipitation to 210.8 mm (8.3 inches)-- this surpassed the previous record of 209.55 (8.25 inches) set in 2019. 

"May 2020 is now the wettest on record in 150 years of official rainfall observations here-- and the month isn't over," said American meteorologist Tom Skilling. "We'll be adding to the month's rainfall total."

On Monday, May 18, heavy rain led to major flooding in the area-- the Chicago River burst, inundating the Riverwalk in some spots.

Storm Team - Lake Charles, LA

11/17/2020 (Permalink)

Have you ever wondered what it's like to travel to a city following a hurricane to help those affected by the storm?

Our Storm Team is well seasoned when it comes to traveling.  You must be prepared for any situation and have the manpower, equipment, tools, fuel, generators, tarps, vehicles and more.  SERVPRO is proud to be a part of the Storm Team.  

We know what it takes to be prepared for any situation and be able to help as many customers as possible.  

Hurricane Laura in Lake Charles was followed by a second hurricane shortly after.  Our crews stayed on site and continued working in the affected areas for 2 months.  This work helped many individuals who gave our crews rave reviews.  Below is a review from a very happy storm customer.

Google review below:

"These guys were quick to show up after Hurricane Laura devastated our hometown of Lake Charles, Louisiana. They came all the way south to help out from the goodness of their hearts! They are all super professional and so friendly! They were here for us in a desperate time of need. They have been easily contacted for any issues/concerns/questions and I have no doubt they'd go above and beyond to make sure their customers are well taken care of!

We worked with Rhett, Derek, Norman Osmar and Tony. These guys were top notch and I would recommend them to anyone!"

Floyd County Schools ERP

11/17/2020 (Permalink)

SERVPRO has an awesome marketing team!  If you haven't had a chance to speak with one of our business development team members please reach out to randybarnett.SERVPRO@gmail.com!  

Business Development Representative, Kathy Dreyer, has hit the ground running since her arrival at SERVPRO.  She has seen the value of our complimentary ERP (Emergency Ready Plan) and helped bring that plan into action for many businesses.  

Kathy worked directly with Floyd County Schools in Southern Indiana to discuss the need for emergency plans and communication tools since each school had its own Plant Manager and in some cases a Plant Operator who assists the Manager. 

With multiple contacts at the different schools, and in the system the ERP can provide a tool that can help everyone stay in touch and informed on how to properly shut off water, power and gas for the property in case of emergency. 

Kathy conducted 24 Emergency Ready Plans for the New Albany Floyd County School System during fall break in October of 2020. Kathy provided each Plant Manager & Operator their own paper copy and digital access to the app/web. 

If a situation arises in the Floyd County school system they will know exactly what to do to minimize damage and who to contact in the event of an emergency.  

If you would like to schedule an ERP for your business please reach out to Randy Barnet, Marketing Manager, at randybarnett.SERVPRO@gmail.com

Hurricane Laura Happy Customer

9/29/2020 (Permalink)

Being a part of the Storm Team at SERVPRO means having the knowledge and willpower to work through a devastating circumstance.

At SERVPRO of South Louisville our team went to Lake Charles following Hurricane Laura.  They encountered many customers with a wide variety of issues after the storm ripped through the area.  Below is a review from a very happy customer.

"Derek and Rhett were absolutely a God send after Hurricane Laura. Like for real I checked for angel wings a few times! They were so kind and responsive. Speaking of responsive, I cannot believe how quickly SERVPRO came in, evaluated our home, and got the job done. As a fellow business owner I recognize the fact that your "boots on the ground" are the face of your company. I seriously could not imagine two men that I would be more than happy to be the face of my company. You've got a great asset with those two. Keep up the good work SERVPRO!!

-Chrissy Lebleu

Water Damage while on vacation

9/16/2020 (Permalink)

Have you ever left your house for a vacation and wondered what would happen if a toilet started leaking while you were away?  I'm sure the thought of coming home to a water damage would be the furthest thing from your mind when you are heading out of the door on vacation. 

Well, for an unlucky homeowner when they returned home from a vacation they walked into their kitchen and found a huge mess.  The toilet supply line in the upstairs bathroom had a leak and while they were away the water made its way through the second floor and down into the kitchen below.  

The water saturated the drywall causing it to fall on the countertop.  The water was pooling all over the hardwood floor below.  

Luckily the team at SERVPRO knew how to handle the situation.  They quickly found the source and shut off the water, started cleaning up and extracting as much water as they could.  Then they set up drying mats to do their best to save the hardwood floor.  To the homeowners delight the hardwood floor was able to be saved which saved the customer time and money.

The great bleach vs mold debate.

5/8/2020 (Permalink)

Contrary to popular belief bleach will not kill mold. In fact, as much as the infamous fragrance of bleach triggers us to think that it is clean and disinfected, bleach does not disinfect porous surfaces. Linoleum, wood, cloth or even drywall will not be disinfected by using bleach. Using bleach actually can encourage mold to grow into a toxic mold because it's providing the mold with moisture needed to multiply and spread. When trying to eradicate the mold color, bleach is a good choice but will not inhibit the growth of mold. We are proud to share that we choose family-friendly, kid-friendly and pet safe products for our customers when remediating mold. Compared to using bleach which is corrosive and has toxic fumes. Our products will not harm your home or your surfaces. Partner those agents with state of the art equipment to aid in the remediation as well as a highly trained staff and you have a win.   Choose SERVPRO of South Louisville and know the job is done right. 

Watch out for Mother Nature!

5/8/2020 (Permalink)

Mother Nature does not discriminate. She doesn’t care if you’re rich or poor, tall or short. If you’re in her way watch out!


This is the feeling we have when weather affects our homes and businesses. SERVPRO of South Louisville have saw our share of storms. From floods, to hurricanes and Polar Vortex’s we’ve been in the middle of restoring homes and buildings and people’s lives.


Understanding the nature of storm work is essential in delivering a good service. The customer, the victim from the storm, wants you and your team rolling in after the storm has passed, waters recede and roads are reopened. Getting to the job prepared is the core of the work.


Many storms don’t happen close to home. SERVPRO of South Louisville has the ability to travel to storm sites and help those in need. Having the national brand of SERVPRO brings added comfort to our customers. They know they will be well taken care of.


When the storm arrives in your life, remember, call SERVPRO of South Louisville.

Have you thought about Lightning Damage?

4/23/2020 (Permalink)

Lightning is one of the most dangerous parts of a storm, and it is not something we usually think much about. There are so many things that could happen when lightning strikes, and when it strikes your property you could be looking at damage not only to the structure but to the contents of it as well.

The following are things you need to prepare for in the case of a horrible storm:

  • Fire danger
    • Wood and other flammable building materials can easily be ignited anywhere an exposed lightning channel comes in contact with them. It is most common in the attic or on the roof of a house and is easily conducted by wiring or pipes. When the current passes through wires, it will commonly burn them up. This presents a fire ignition hazard in and around the wiring.
  • Power surge damage
    • If any of the home's electrical wiring is struck, the explosive surge can damage even non-electronic appliances that are connected. Even the home's electrical system could experience a surge that could cause potentially significant damage to anything connected to it.

The important thing to remember is that if you find yourself dealing with lightning damage, you can count on SERVPRO of South Louisville for the cleaning and restoration of your property. We’ll use our years of experience to make it, “Like it never even happened.”

Steps to take in House Fire Prevention

4/14/2020 (Permalink)

It is all too often that we hear sad stories on the news of a house fire that has altered people's lives. SERVPRO of South Louisville does not want you to be a sobering statistic of house fires. That is why we are here for you. Below are a few good tips on how you can help prepare your family for the event of a fire. 

1. Practice your 2 minute drill as a family to plan your escape route!  Statistics show that if a fire starts in your house, you have 2 minutes to escape. Proper planning can save lives!

2.  Test your smoke alarms monthly!  This fast task can alert you if a fire would occur.

Always remember that SERVPRO of South Louisville wants to keep you safe!

Should you have any fire or smoke damage to your house, please contact us for any assistance! 

We are here for you!

Storm Damage

4/13/2020 (Permalink)

We at SERVPRO of South Louisville are proud to be part of the national Disaster Recovery Team.  SERVPRO Industries has strict standards when it comes to allowing franchises be part of this important team.  We have the manpower, equipment, and knowledge necessary to tackle any disaster no matter how big or small.

Louisville has gone through their fair share of disasters in recent years, and SERVPRO of South Louisville has been there to help homeowners and property managers along the way. 

Some of the storms we've helped with are as follows:

  • Wind storms
  • Ice storms
  • Tornado damage
  • Ohio River flooding 
  • Flash Flooding
  • And much more

Don't hesitate to contact us when a disaster happens near you.  We are available 24/7/365. 

We are Here to Help.

Poor Air Quality? Allergies? It might be time to clean your ducts!

4/9/2020 (Permalink)

When you use a traditional HVAC system, the air ducts are a vital part of circulating the air. However, when the duct work becomes dirty, your indoor air quality can suffer as a result. It can also lead to further problems like mold growth, which may impact your health. To avoid this, the Franchise Professionals at SERVPRO of South Louisville recommends having your ducts cleaned regularly.  

Why Your Air Ducts Should Be Cleaned 

  1. Breathe Easier

As air circulates through the HVAC system and your home, it is easy for dust, dirt, and pet dander to become lodged in the ducts. As the amount of allergens in your ducts increases, those with allergies may experience an influx of symptoms, such as red and puffy eyes, sneezing, and a scratchy throat. Dust and dirt in your ducts may result in poor air quality.

  1. Remove Mold

When moisture from damp areas in the home makes it to the air ducts, they may encourage mold and mildew growth. This may lead to spores spreading throughout the structure and possibly lead to other health effects.

  1. Increase Energy Efficiency

When air ducts become impacted with dust and other debris, it causes the HVAC system to work harder. As a result, your monthly energy bill can start to go up. When you have it cleaned, the air can blow freely out of the vents. Additionally, your unit is less likely to require as many repairs when it is working efficiently.

If you are experiencing an increase in allergy symptoms or smelling a musty odor coming from the air vents, it’s time to have your duct work cleaned. The trusted team at SERVPRO of South Louisville provides numerous residential and commercial restoration services, including air duct and HVAC cleaning, mold remediation, and odor removal and deodorization.

We handle it all when it comes to fire damage

4/8/2020 (Permalink)

SERVPRO of South Louisville recently received a call from a local fire department asking us to arrive on the scene to board up the home and make the home secure to protect the owners contents from being stolen. While on scene securing the home the owner had spoke with SERVPRO of South Louisville's crews and after conversing with the crews for a while the owner of the home had decided that she wanted SERVPRO of South Louisville to not only handle the board up of the home, but handle the cleaning of the structure and contents, but also the reconstruction that would be necessary to get her home back to normal.

As of now, SERVPRO of South Louisville is currently packing out all of the owners contents to the warehouse where they will be cleaned and stored until her home is back to normal. Once the owners contents are out of the home SERVPRO will start cleaning areas necessary and performing demolition in the areas that are too damaged to be cleaned.

After the crews are done with cleaning SERVPRO's reconstruction team will take over the job and make the home look like the fire "Like it never even happened."

SERVPRO of South Louisville is Here to Help during this time of need

4/7/2020 (Permalink)

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – [SERVPRO of South Louisville, (502) 452-1298]

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Commercial Water Loss

3/9/2020 (Permalink)

A local hotel in the Louisville area called SERVPRO of South Louisville yesterday after hours saying that they had a toilet supply line burst on the third floor and had affected rooms all the way down to the first floor, about an hour after the call SERVPRO of South Louisviille was on the scene starting to extract the water.

After extracting all of the water from the affected rooms SERVPRO of South Louisville started placing equipment in all of the rooms that were affected, and we are currently at the point in the process of drying where crews are doing daily checks to adjust equipment as necessary and removed equipment from the rooms that are already dried.

It doesn't matter whether your commercial building is big or small, or the loss is big or small, SERVPRO of South Louisville has the knowledge, man power, and equipment necessary to handle your loss and make it "Like it never even happened."

Carbon Monoxide safety

1/21/2020 (Permalink)

It's important to focus on Carbon Monoxide safety during the winter months. Carbon monoxide gas, by definition, is made of one part carbon and one part oxygen. Carbon monoxide comes from incompletely burned carbon fuel like wood, gasoline, coal, propane, natural gas, gasoline, and heating oil. When burned in an open area with plenty of ventilation, these energy sources aren’t dangerous, but in a confined space like a basement, kitchen, garage, or camper. Over 90% of all carbon monoxide poisoning deaths in the United States are due to gas space heaters which are being used with out proper ventilation. When using these heating elements it is not only important to have proper ventilation but also use safety measures such as Carbon monoxide detectors. If your detector goes off move everyone in the home to a well ventilated area and call 911. Your local fire department can check your home and give you an all clear to reenter.

Communication is the key.

1/20/2020 (Permalink)

Communication is so often overlooked in many businesses, many times it’s a case of get the job done and hope the customer is happy. At SERVPRO of South Louisville we know that communication is one of the most vital components of a completed process. We strive to make sure that when we are in front of an agent, adjuster, manager or homeowner that the lines of communication are open, clear and we are all on the same page. Here at SERVPRO we verify how much communication is wanted or needed, an agent may only want to be communicated with when the job has stated and finished, another may want to be updated on a daily basis. The key is always finding out how much communication the customer or client wants on any given job at any given time. Having the right communication skills can mean the difference of doing a good job and leaving the customer satisfied or leaving them with the perfect experience.

What would you do if the unexpected happened?

1/20/2020 (Permalink)

Picture this, you are out of town for the weekend and you get a call in the early morning hours. It’s your neighbor calling to tell you that the fire department is at your house.

What do you do? You can call SERVPRO of South Louisville and we can be there 24/7. It’s something we all fear and something you wish will never happen. A fire can be devastating to you and your family. Here at SERVPRO of South Louisville we understand how difficult and stressful this can be. Unfortunately, we see this happen more often than you think but the fortunate thing about this situation is that we know what to do no matter the size or situation. Our trained technicians can be there to help clean up and restore the mess left behind. We can save your most valuable items as well as remove any trace of smoke and soot from your home. Let us help make it "Like it never even happened."

Got Flooded Electronics?

1/17/2020 (Permalink)

Water and electronics rarely go well together. When you call in commercial water damage restoration professionals, they can give you advice on the best ways to deal with these flooded electronics, along with these tips:

• Avoid Power: Plugging in any water-damaged computers is not a good idea. You want to keep the power off to ensure the inner workings of the electronics are not fried more than they already are. If you add power, you may give the circuits a chance to short.

• Assess Damage: The truth is that some equipment should be salvageable and other pieces may have to be thrown away. Figuring out which is which requires a professional to assess your electronic damage.

• Dry Out: If a piece is deemed worthy of restoration, you need to make sure it is completely dried out before the fixing actually starts. The methods for drying out electronics may vary, but experts may want to take your equipment apart to allow it to dry thoroughly.

• Replace Parts: In some cases, you may need to replace certain parts of your flooded electronics. This partial replacement may help you save money and keep your saved documents.

• Restore Data: In other cases, your only option may be to restore lost data to a different device. This restoration allows you to continue your business. However, you may need to buy new equipment.

• Start Claim: Losing large portions of your company's electronic equipment can hurt your business. If flooding leads to you needing to replace most of your electronics, it can cost a lot. Thankfully, your commercial insurance may cover the cost of replacing some of the items. After water fills your commercial space, you may be able to save some of the flooded electronics. In most cases, it is best to work with a professional familiar with electronic restoration.

The Chemistry Behind Fire

1/16/2020 (Permalink)

In order to understand fire damage we should understand the process of fire itself. Fire occurring is due to the oxidation of something during the exothermic chemical process. Essentially, that means that when oxygen fuels combustion, heat and light are produced, which is what you see and feel as a result.

While most of us aren’t chemists and haven’t been in a chemistry class in years, we can recall on some knowledge of elements and compounds to understand fire better. The flame itself occurs during the ignition point, which is a part of the combustion reaction. The flame, however, is only the visible part of the fire itself. The flames are a combination of not only oxygen, but also nitrogen, carbon dioxide, and water vapor. A variety of temperatures and colors of the flames are produced dependent on the circumstances. Different materials can burn hotter, and some can create flames that may be blue in color.

Fire is a hazard to life, once the reaction creates spreadable flames. Of course, we understand that it burns and spreads, however there are other dangerous aspects of fire itself. For one, it can create pollution because certain things, when burned, can put chemicals into the air. Plastic, for example, isn’t something that can be burned safely. Forest fires can threaten the nutrition in the soil, which can prevent a forest from growing back easily. Fires cause permanent damage. Though fires are helpful, used to benefit the growth of society since the beginning of time, there are a lot of boundaries between it being helpful and destructive. For light and warmth we use it in many ways, but the moment we lose control of it, it threatens the well-being of our homes and belongings and lives.

Fire damage is important to take seriously, since the lingering effects of fire can harm our bodies, homes, and material possessions. In case of fire damage, immediately contact a restoration company such as SERVPRO of South Louisville to limit damaging after effects of the chemical process that we just learned about.

WHY CALL US?

1/16/2020 (Permalink)

Dealing with Disaster and Stress In the moments after a disaster occurs people are dealing with stress due to either physical injury and/or loss of personal belongings. Listed below are some tips to assist in dealing with this stress:

  • Check that all occupants are accounted for and uninjured.
  • Secure your Property.
  • Take photos of the damage.
  • Obtain and secure valuable items.
  • Contact your insurance agent.
  • Contact SERVPRO South Louisville local office.

Your local SERVPRO professionals are here to help you in every way. We always have a live person available so you're never talking to an automated system. Our job is to make your disaster less stressful and restore your home or business to its original state, "Like it never even happened."

Call us at (502) 452-1298.

Why it's important to be prepared

1/15/2020 (Permalink)

What makes SERVPRO the best choice for your commercial property? There are many ways that SERVPRO of South Louisville can be there for your commercial property even if you don’t have a large loss!

Do you have a plan if the unthinkable happens and you are not there? An Emergency Ready Profile could be the one thing that saves you thousands of dollars in the event of a loss.

Picture this, you get a frantic call from your employee and the water main line has bust. There is water pouring out and soaking everything in its path. What do you tell them? With an ERP you could pull up the Ready Plan app on your phone and in seconds be able to direct them to the water shut off to minimize the damage! All an ERP will cost you is a few minutes of your time for us to collect the information we need. We then put this together and provide you with detail directions, instructions and pictures that show your water, electric and gas shut offs. There is a list of emergency contacts and all the information you would need all in one convent spot if you should ever have a large water or fire loss.

Give us a call today to set an appointment with us so you don’t have to worry in the future. It’s not about if something might happen, it’s really about when. Let us help you make it "Like it never even happened."

List of things NOT to do after a fire damage

1/15/2020 (Permalink)

When a disaster happens such a fire loss there are things you need to do in order to stay safe after the fire is put out and you're able to safely enter the property.

Below is a list of things to stay away from after a fire loss for your safety.  This is not a complete list and is only a helpful tool in the event something arrises you aren't sure if safe after a fire happens in your home.  

  • DON'T Attempt to wash any walls or painted surfaces without first contacting your SERVPRO franchise professional.
  • DON'T Attempt to shampoo carpet or upholstered furniture.
  • DON'T Attempt to clean any electrical appliances (including tv's, radios etc.)
  • DON'T Consume any food or beverages that may have been stored close to the fire, heat or water.
  • DON'T Turn on ceiling fixtures if the ceiling is wet. Wiring may be wet or damaged and cause electrical shock, and air movement could cause secondary damage.
  • DON'T Send garments to the dry cleaner. Improper cleaning may set in smoke odor.

SERVPRO certified technicians know exactly what to do with smoke affected garments and household items.  We are capable of cleaning and restoring many items that might otherwise be tossed.  It's our goal to help you save as many items as we can and help you deal with the insurance company on the items that are not salvageable.  Contact SERVPRO of South Louisville if you have a fire at your home or commercial property.

Commercial Mold Job in South Louisville

1/14/2020 (Permalink)

SERVPRO of South Louisville was called out to a business that was reporting some breathing issues. Unfortunately, SERVPRO was able to positively conclude that there was mold located in the business through a series of air quality tests and spot checks. Our crews showed up and began working to remove and clean up any and all effected areas.  Once removal and proper cleaning had been completed our crews began the next step of sealing the walls and surfaces that had been effected and painted where needed. Once all of the work was completed the air quality tests were performed to be assured that all of the mold was removed properly.

We are Here to Help.

If You See Signs of Mold, 
Call Us Today – (502) 452-1298

Got Mold?

1/13/2020 (Permalink)

If you’ve recently found a patch of black mold in your home, you’re likely beside yourself with worry. Mold Cleanup does not have to be stressful. In fact, the easiest and most reliable method of mold remediation relies on the knowledge and equipment of professionals.

These experts can help get your home back to normal by taking the following steps.

Steps professionals follow to stop mold growth

  • Find the moisture source. Because mold needs moisture to grow, it’s important to find the source of moisture. A roof leak or condensation buildup may be the culprit of your mold problem. However, if this source isn’t found, the fungus will continue to come back. Finding and fixing the issue helps contain your mold growth.
  • Wear personal protective equipment. While mold can cause structural damage to your home, it can also be a hazard. For this reason, professionals often put on masks, gloves and goggles before working with the mold in your home.
  • Remove the porous materials. Porous materials must be discarded when affected by moisture and mold damage. For this reason, any affected dry wall will have to be cut out of the home and discarded. Carpets, mattresses and other objects may also have to be discarded.
  • Clean and disinfect non-porous objects. Professionals may use a detergent-based disinfectant to clean the hard surfaces affected by mold. This cleaning should remove all spores.
  • Dry out the area. After the cleaning, the entire area of your home affected by mold should be properly dried out. The remediation team may bring in air movers and dehumidifiers to help remove moisture from your home. The growth of mold can be stopped by the proper cleaning steps. The only true way to stop this growth is to remove the source of the moisture and git rid of as many of the spores as possible.

It may be tempting to do the remediation yourself, but remediation experts at SERVPRO of South Louisville have the knowledge and equipment necessary to do this task well.

What to do in the event of a fire?

1/9/2020 (Permalink)

After calling 911 it's important to do your research before hiring a restoration company to help you get your home back to normal.  SERVPRO has certified technicians and we are used to working directly with insurance agents and adjusters to make the process easier for you and your family.

Have you ever thought about what you would do if a fire happened at your home?  

These steps are things to think about so you understand the process in getting your home or business back to a clean and safe state.

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean. Soot on hands can further soil upholstery, walls, and woodwork.
  • Place dry colorfast towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator completely to prop doors open to help prevent odor.
  • Wipe soot from chrome on kitchen and bathroom faucets, trim, and appliances, then protect thee surfaces with a light coating of lubricant.
  • If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks, and tubs to avoid freezing pipes and fixtures.
  • Wash both sides of leaves on house plants.
  • Change the HVAC filter, but leave the system off until a trained professional can check the system.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.

Emergency Ready Plan

1/7/2020 (Permalink)

Recently SERVPRO of South Louisville received a call from a local church that has had SERVPRO perform an Emergency Ready Plan on the facility. So when the church called SERVPRO of South Louisville for some water damage coming from a leak in their roof, the crews knew the building inside and out. Once on the scene SERVPRO added a tarp to the roof to keep the water from causing more damage inside the building.

Once no more water was entering the building crews started extracting water and placing equipment to get all of the standing water and moisture out of the facility. As you can see SERVPRO has plenty of reasons to be your mitigation company of choice, whether it is getting an Emergency Ready Plan on your facility so you better know your facility, or just performing water mitigation, SERVPRO of South Louisville is always here to help!

Do you have an Emergency Ready Plan?

1/7/2020 (Permalink)

Be ready for a storm and/or disaster, as they can strike at a moment’s notice! Technology can be a vital tool in preparing for emergencies or disasters, as well as during or after the emergency to stay informed.

Below are a few things that will help you be ready in the event of an emergency or disaster.

1. Store your Information Online- There are many places to store important information securely online. Services like Google Drive and Dropbox offer a free way to store different types of files, from a Word document to images of important documents. Ready.gov suggests saving an electronic version of insurance policies, identification documents, medical records, and information on your pets, if necessary.

2. Follow the News- Stay informed by following agencies such as FEMA, local news channels, and local government on Twitter for the most up-to-date information in a disaster situation.

3. Mark Yourself Safe- The American Red Cross offers a Safe & Well check-in site to list yourself as safe or find family and friends in situations where communication is difficult to establish. Facebook also has a feature called Safety Check that is activated after natural disasters or a crisis. You will receive a notification from Facebook if you’re located in the affected area at that time.

4. Get in Touch- Make sure your contact information is up-to-date in your phone, especially I.C.E. contact information.

5. Charge Up- Keep a portable charger in your car and home in case of an emergency. You may need to recharge this from time to time. Get an Emergency ready profile from SERVPRO of South Louisville. SERVPRO is proud to offer Emergency READY Profiles (ERP) for free to help prepare you, your property, and/or your business for an emergency. An ERP minimizes interruption to your business by having an immediate plan of action. Get in touch with SERVPRO today for more information on developing an ERP for your property and/or business.

Water, water everywhere!

1/7/2020 (Permalink)

At SERVPRO of Louisville we received approximately 75 calls over this past weekend, and the majority or which were water loss related due to rain and winds. As we head into the heart of fall the weather we advise all our customers to be prepared. Sump pump failure is a disaster at this time of the year and its one of the many reasons SERVPRO responds to a water loss, check your homeowners or renters insurance to see if sump pumps are covered, at SERVPRO we run into many clients who are surprised to find that sump pumps are not covered on their policy. Tarp and Board up is another area that here at SERVPRO we can assist with. With leaking or damaged roofs we have a team of on call trained associates that can prevent further water loss or damage from a leaking roof.

Be prepared this Winter. Check your pipes BEFORE they freeze

12/2/2019 (Permalink)

SERVPRO of South Louisville would like to keep you aware of the possibilities of freezing conditions in the Louisville area and the possibility of frozen pipes. Frozen pipes are often those exposed to the cold weather, such as outside your home, in cold areas such as basements, attics, garages, or kitchen cabinets.

A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the back flow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly.

To prevent pipes from freezing, here are a few steps you can take:

  • Be sure to completely drain water from swimming pools and sprinkler lines, as well as outside hoses.
  • Open kitchen cabinets to let warm air circulate near the plumbing.
  • When the weather is extremely cold, let water drip form the faucets that may come from exposed pipes.
  • Keep your heat set to the same temperature both day and night.
  • Wrap outside faucets.
  • Caulk around pipes where they enter the house.
  • Shut off and drain your water system if you are leaving home for several days.

Fire Damage in Crestwood, Kentucky

11/24/2019 (Permalink)

According to the National Fire Protection Association there is an estimated 1,000 fires everyday in the United States.  Most home fires and fire casualties result from five causes: cooking, heating, electrical distribution and lighting equipment, intentional fire setting, and smoking materials. SERVPRO of South Louisville recently was called to a house in Crestwood, Kentucky that had experienced a fire that was caused by a defect in the lining of the chimney.  The fire had actually smoldered inside the chimney and under the hearth for days until it finally ignited.  Most of the damage to the house was from smoke and soot.

SERVPRO of South Louisville was called out to mitigate the damage, providing smoke damage cleanup and water restoration. Beyond the visible structural damage, many of the contents inside the structure were evaluated for recovery based on a number of factors including: Replacement Cost, Loss of Use, Loss of Value, Decreased Life Expectancy, and Sentimental Value. 

When the unexpected happens at your home or business trust the experts, call SERVPRO of South Louisville today.

Have Questions? Call Us Today – (502) 452-1298

Water Loss at University of Louisville

11/18/2019 (Permalink)

SERVPRO of South Louisville was recently called out to chemistry lab on the University of Louisville campus because a toilet supply line had burst on the third floor and the water had gone from the top floor all the way down to the basement. 

SERVPRO of South Louisville got the call at 10 o'clock at night and was on sight starting the water extraction process around shortly after. Once water was extracted the crew started removing the baseboards throughout the whole building and placing equipment. This job in particular required over 100 fans and over 20 dehumidifiers placed in the building. 

As you can see SERVPRO is capable of of handling any loss whether it is residential or commercial, small or large SERVPRO of South Louisville can handle any loss. 

Have Water or Flood Damage?
Call Us Today – (502) 452-1298

SERVPRO of South Louisville and SERVPRO of Southwest Jefferson County is locally owned and operated, so we are part of this community too. When you have a flooding or water emergency, we’re already nearby and ready to help. We take pride in being a part of the Louisville community and want to do our part in making it the best it can be.

As cold weather begins - be prepared

11/18/2019 (Permalink)

As winter approaches earlier than we would like this year it is important to be prepared in the event of an ice storm or polar vortex.  Louisville, Kentucky is used to these sorts of events because they seem to be happening each and every winter.  Frozen pipes can cause severe damage to your home or business.  These frozen pipes can be prevented if you follow a few steps during those cold temperatures.  

Keep garage doors closed, especially if there are water supply lines in the garage.

Open kitchen and bathroom cabinet doors to allow warmer air to circulate around the plumbing, especially if your sinks are on an exterior wall. (If you have small children, be sure to remove any harmful cleaners and household chemicals.)

Let the cold water drip from a faucet served by exposed pipes. Running water through the pipe—even at a trickle—helps prevent pipes from freezing.

Keep the thermostat set to the same temperature during day and night. Again, during a cold snap is not the time to set back the thermostat at night to save a few bucks on your heating bill.

If you plan to be away during cold weather, leave the heat on in your home, set to a temperature no lower than 55° F.

For the long term, add insulation to attics, basements, and crawl spaces. Insulation will maintain higher temperatures in those areas. And to prevent drafts, seal cracks and openings around windows, doors, and at sill plates, where the house rests on its foundation.

These tips were provided by this link from Consumer Reports.

Water loss due to hot water heater

9/25/2019 (Permalink)

SERVPRO of South Louisville deals with all sorts of water loss across the city from large to small there is nothing in the city that SERVPRO can't handle.

Recently, SERVPRO of South Louisville was called out to a clients home by a local agent. When we arrived on the scene the ladies hot water heater had gone out, and water had traveled throughout their hallway, and affected the clients vinyl flooring and carpets rooms. 

The average life expectancy of a hot water heater is 8 -12 years. One thing that you can do to help extend the life of your hot water heater is yearly maintenance. One of the things you can do for yearly maintenance is to go to the drain valve and drain the hot water heater to get rid off all of the sediments that begin to settle at the bottom of the tank. 

SERVPRO of South Louisville is here to help no matter what the size of your loss or the type of loss we are always on call and always here to help!

Importance of an ERP for a water loss

9/18/2019 (Permalink)

Having an Emergency Plan in place is imperative when owning or managing a business. SERVPRO of South Louisville offers a complimentary service to any and all clients who don't have a sufficient plan. Emergency Ready Profiles or ERP's are an excellent way to be proactive ahead of any disaster. The plans are compiled by our team of experts and documents with photos and directions all of the sensitive areas in the building.  We tag all of the important shut-offs: For example, the main water shut-off, electrical, sprinkler system, and gas.  It also has all the important information a company would need during an emergency.  Things like insurance contacts, policy information, and local emergency responders.  The plan is available on SERVPRO's Ready App so it can be accessed at any time, any place and has a click to call feature.

This week SERVPRO of South Louisville had one of our customers hit the click to call button after a fire. The fire happened on the very top floor (17th floor) of a downtown high-rise apartment building. The fire caused damage to the main residence where it started. A burnt mattress, smoke and soot damage, but nothing major from the fire.

The biggest problem came from the sprinkler system and the thousands of gallons the local fire department used to eliminate any hot spots. When the smoke had settled the water had founds its way from the 17th floor all the way to the ground level of the building. To compound the problem even more when SERVPRO of South Louisville arrived both elevators were down.

Our crews worked tirelessly to get all of our equipment (130 air movers and 35 dehus) up the stairs and placed on each floor in order to start the dry out process.  After a week of running the equipment moisture tests were performed and we had accomplished drying the whole building out.  SERVPRO of South Louisville also finished the job by doing all the reconstruction to the affected unit.  Call SERVPRO of South Louisville when disaster strikes for quick response.

Commercial Union Hall Sprinkler Damage Cleanup

7/15/2019 (Permalink)

SERVPRO of South Louisville is the go to company to call in the Louisville, Kentucky area for commercial water remediation. SERVPRO of South Louisville recently got called out to a union members hall where there was a pipe that burst and it affected about 3,000 square feet of the hall.

SERVPRO arrived on the scene shortly after the call was made out to us and we handled the entire process from beginning to end. SERVPRO started the work with the removal of all of the standing water in the facility, and set up equipment to remove the moisture out of the air and while the equipment was doing its job, SERVPRO's crews were hard at work doing the demo of the affected flooring and drywall.

Once all the moisture in the affected areas is removed and the demo is completed SERVPRO of South Louisville sends out their construction team to get the hall back to its normal state. If you find your company in a situation where you have water, fire or mold damage, keep SERVPRO of South Louisville in mind. SERVPRO has the equipment, crews, and support behind them to handle any job no matter the size!

Why it's important to call SERVPRO at the first sign of water damage

2/15/2019 (Permalink)

The amount of damage water can cause is amazing and often underestimated by homeowners. Excess moisture is bad enough, but when a home is flooded or hit with a plumbing disaster (like a busted pipe), the situation can quickly get out of hand. There’s a reason why these incidents are among the most expensive problems a homeowner can face. 

Floods, sewage back flows, and other sources of contaminated fluid usually cause the worst damage.  Water can be filled with all kinds of deadly substances, ranging from chemical residues to animal feces to parasites. Bacteria, viruses and fungi grow in an alarming rate in contaminated fluid, and severe health risks can be caused by these contaminants.

This problem is compounded by the composition of most homes, which are filled with organic materials. Drywall, wood and the matter that is trapped in carpet fibers are just a few examples, and they can give pathogens room to grow. Within 48 hours, mold may begin creeping behind the walls and releasing spores, and any organic materials that have been soaked through by contaminated fluid will usually have to be destroyed.

SERVPRO of South Louisville will dry the home quickly and apply antibacterial, antiviral, and anti fungal agents to all surfaces that had contact with the water. This ensures the family can return to a safe home.

Have Water or Flood Damage?
Call Us Today – (502) 452-1298

Prevent frozen pipes

1/30/2019 (Permalink)

South Louisville recently had some ugly weather where it went from above freezing to single digit temperatures very quickly. Weather that goes from above freezing then dropping that low for several days can cause pipes to freeze and burst in homes and businesses.  

In Louisville this is a very common occurrence due to the constant fluctuating of weather temperatures. There are several ways to try to help prevent this from occurring. One way to help prevent this from happening is to make sure the heat in your business or home is at or above sixty eight degrees, having the temperature regulated inside the home will help make sure the pipes do not get cold enough to freeze.  

Another tip to help prevent this from happening is having faucets in your home dripping water throughout the home. This maintains movement of water through the pipes so there is less of a chance for it to freeze inside the pipes.  

Use these helpful tips and you should not have to deal with a burst pipe in your home or business, but if in this bad weather you still have a burst pipe in your home or business SERVPRO of South Louisville has the experience and the staff to take care of your problem “Like it never even happened.”

Large loss mold

1/16/2019 (Permalink)

SERVPRO of South Louisville was called out to a large warehouse to perform mold remediation on their property. We immediately went onto the property and started the mold remediation process. Our certified technicians take mold jobs very seriously and work very hard to make sure your home or business is safe and clean.

The first step in the remediation process is air filtration, we used equipment to pull all of the microscopic mold spore out of the air. Step two is to removed drywall or subfloors that have extensive damage done to them where they cannot be salvaged. Step three is to wipe down any surface that has been affected by mold with an anti-fungal and antimicrobial treatment that kills mold and keeps mold colonies from forming. Finally after all belongings, contents, and surfaces have been removed and treated for mold the process of restoring all the removed drywall and sub-flooring, making the property look "Like it never even happened."

Does your home or business have mold damage?

1/15/2019 (Permalink)

Mold can be caused by issues you might not know exist in your home or business.  HVAC units can cause mold to grow.  Sometimes people think that visible water is the only way you can get mold.  That's not true.  Mold can hide in clothing, behind wall paper, behind drywall or moldings, in crawlspaces, and many more places you might not think of. 

Mold can easily grow on clothes and fabric if you have too much moisture in your home. Clothes made of cotton or other organic materials make great food sources for mold and mildew to live on.

It's best to consult a professional when dealing with mold.  However, if you feel comfortable trying these steps to remove mold from clothing see below.

Tips to keep in mind when removing mold from clothes:

  1. It's best to wash your clothes in hot water. Hot water kills mold more effectively than cold water and better removes mold spores and allergens too. Of course make sure you don't use water so hot that it can damage your clothing.
  2. When you're washing your clothes with a mold killing solution, it's best to wash them through at least two full cycles. Then after your clothes have been washed hang them on the line in the sun. The heat from the sun and the sun's ultraviolet light help to kill mold.

There are quite a few solutions you can wash moldy clothes in to get rid of the mold. Some good ones include:

  • Bleach
  • Borax
  • Vinegar
  • Baking soda
  • Mold killing detergent

For the full article and a step-by-step explanation of the cleaning process, click here.

Drury Inn - Commercial ERP

1/11/2019 (Permalink)

At SERVPRO of South Louisville we understand that keep your guest satisfied is your top priority, and you can rest assured that you are ours.

When disaster strikes at a hospitality facility, the help of a specialized team is critical in assuring that normal operations resumes as quickly as possible.

Whether the cause is a coat hanger on a sprinkler head or a natural disaster, we work to efficiently isolate the damaged area so that basic functions can continue normally, and guest can enjoy your services with minimal impact. Our professionals are trained to work with your management and maintenance teams to prioritize spaces and make sure that all areas are restored to your complete satisfaction.

Because of the Emergency Ready Profile done at the Drury Inn, they called SERVPRO of South Louisville to put them back to normal.

The SERVPRO Emergency READY Profile Advantage

As many as 50% of businesses close down following a disaster, according to the latest research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind. And knowing you are "Ready for whatever happens" speaks trust to your clients and employees that in the event your business is affected by a disaster, they don’t necessarily have to be.

By developing a SERVPRO Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Frozen Pipes can cause major damage in South Louisville

1/11/2019 (Permalink)

Winter can bring many issues to the area regarding water and fire restoration. Many commercial buildings have been impacted by frozen pipes in the past and it's not too late for those frigid temperatures to hit Louisville this year.  

A large university in our area had a number of dorms and class rooms affected by water damage due to frozen pipes last year. This happens for a number of reasons, but the majority that we see are either unoccupied buildings or seldom used buildings like churches and dorms.  These vacant buildings become targets for frozen pipes because usually the heat is turned off or extremely low.  Although some of these disasters are unavoidable, many can be prevented by turning the heat up, or leaving the water in the pipes running by slightly opening faucets.

When the unavoidable happens, call the people at SERVPRO of South Louisville and we can help make a very stressful and chaotic situation become more tolerable.

Sump Pump Failure Cleanup

1/11/2019 (Permalink)

SERVPRO of South Louisville recently got called to a home where the sump pump had failed and the customer had four inches of standing water in his basement. When SERVPRO of arrived on site there was no longer four inches of standing water but there was still a good amount of water throughout the basement. SERVPRO performed the necessary actions to remove the water and moisture from the basement using extraction methods, fans and dehumidifiers. When the dry out was finished our repair division replaced all the damaged drywall. 

In some cases your home owners insurance may not cover sump pump overflows. This is a good reminder to take a look at your home insurance policy to make sure you have coverage for sump pump failure. Sump pump fails are very common and you might want to make sure it is included in your home insurance policy. This slight increase in your monthly insurance cost could save you thousands of dollars in the future.  

Language Barrier Does Not Keep SERVPRO from Helping Those In Need

1/11/2019 (Permalink)

When it comes to our customer service, we do everything in our power to make sure you get the best service possible. We understand that sometimes this will come with complications. One complication that we sometimes see is a language barrier. When we come across a barrier like this, we know how to conquer it. We work closely with the customer to make sure they have everything they need, even if it means taking our time to understand exactly what the customer wants.

There are many reasons to chose SERVPRO of South Louisville as your water & fire mitigation company. One of many of those reasons is that SERVPRO of South Louisville actually has a large amount of employees that are bilingual. There are many areas of Louisville that have large Hispanic population. With that being said, we have several insurance agents in these areas of Louisville that prefer to use SERVPRO for their water and fire mitigation needs because of our bilingual capabilities. Whenever you are in the need of water or fire mitigation take into consideration that we have employees that are bilingual. 

más rápido a cualquier desastre

Apartment Fire in Louisville

1/11/2019 (Permalink)

SERVPRO of South Louisville was called to the scene of a fire of an apartment building in the South end of Louisville. When arriving on the scene the tenants of the apartment building were gathering their belongings together as best as they could and trying to figure out what their next move was going to be.

Fires can be very traumatic and leave people displaced from there homes for months on end. Fires are traumatic enough when they are accidental. In this case the fire was started purposefully, the arsonist put a mattress in the hallway of the apartment building and poured gasoline on it and lit it on fire causing the whole building to be engulfed in flames. 

Luckily no one was harmed in the fire but all of the tenants were left with smoke filled belongings and no where to go. One of the tenants is a veteran and was homeless two years ago. He feared he was going to be back on the streets again because of this fire. SERVPRO of South Louisville helped this man pack up most of his belongings, and helped him find temporary housing until his caseworker could find him something more permanent.

Our goal is to make it "Like it never even happened."

Water Damage due to sump pump failure

11/26/2018 (Permalink)

Today SERVPRO of South Louisville received a called about a sump pump failure in a customers home. Sump pumps don't last forever, aside from electrical interruptions the sump pump has a life expectancy of only 10 years.

We arrived on site and most of the water had already dried up but the customer was very aware of the risk of mold after standing water has been in your home even if it was a short period of time. After the water was extracted SERVPRO placed several dehumidifiers and air movers in the basement to pull all of the moisture out of the air to prevent any possibility of mold becoming a problem for the customer. Sump pump failures are more common than people think, SERVPRO suggests people perform regular maintenance by regularly pouring a bucket of water in it to make sure it start immediately, making sure the vent hole is clear with no blockages, and making sure all pipes are tightly connected. Another option to make sure the battery isn't a concern is "deep cycle batteries" they are made to use a steady amount of energy over a long period of time so they are less likely to fail as quickly.

Ice Storm Damage in South Louisville

11/16/2018 (Permalink)

Earlier this week Louisville got its first frost and snow of the year. With the pretty snow comes a lot of unexpected problems. SERVPRO of South Louisville received several calls about branches falling through roofs due to the weight of the ice that fell overnight. SERVPRO went out to the homes and put tarps on the effected rooftops to prevent anymore interior damage from being done.  We also set up air movers to dry out any areas with water damage such as hardwood flooring to prevent it from buckling, and then started the steps necessary to repair the roofs. The best way to prevent this from happening is to make sure all of the trees around your home are well maintained and trimmed so that there are no branches hanging over your home.  

Sump Pump Failure

11/16/2018 (Permalink)

South Louisville suffered an ice storm and many homes and business had power outages across the city. With power outages comes sump pump failures which can cause flooding throughout the home. SERVPRO of South Louisville was dispatched to several dozen homes in the area with inches to feet of standing water in their basement due to power outages. Our certified crews went out to the homes and extracted the standing water, pulled out any saturated flooring and baseboards, then set up dehumidifiers and air movers in the areas needed to get rid of the moisture. One way to prevent this sump pump failure issue due to power loss is to invest in a generator at your home.  Don't hesitate to give us a call if you suffer any water damage in your home or business.  We pride ourselves in excellent customer service and hope to make your disaster "Like it never even happened."

Two massive storms hit the United States in 2018

11/16/2018 (Permalink)

2018 brought two of the worst hurricanes to hit the United States in many years. While both were devastating, they were destructive in different ways. Hurricane Florence dropped almost 36 inches of rain in the Carolina’s causing extensive flooding statewide. Hurricane Michael brought winds upwards of 155 mph, devastating the Florida panhandle with damages that flattened some areas. SERVPRO of South Louisville was called to help people affected in both states just weeks apart. The SERVPRO Storm Teams were activated to assist in the clean-up of these areas. With the water damaged caused by Florence, getting the water extracted and the drying process started was priority one for the team. This allowed the customers to return home safely, mitigating the risk to their health. As for Michael, this storm brought a number of different issues for the SERVPRO Storm Team to face.  The wind was the main issue so getting roofs tarped was the first priorty, and debris had to be cleared before mitigation could begin. While both storms proved to be a challenge, the professionals of SERVPRO of South Louisville showed compassion and professionalism that will be felt for years to come.

Fire safety this winter

11/16/2018 (Permalink)

When a fire strikes no one is ready for the emotion and fear they can instill.  In most cases families can be displaced for months on end, contents are destroyed,  and memories are lost.  Recently, SERVPRO of South Louisville was called to a home that had heavy smoke and soot damaged caused by a small appliance that had shorted out.  A television in the back bedroom of the home had caught fire causing extensive damage to the bedroom and bathroom.  Luckily no one was hurt in the fire, but now the process of cleaning up all the  soot and tearing out damaged materials throughout the home has begun.  SERVPRO of South Louisville understands the process of cleaning a home or business after a fire.  We also have the capabilities to do the reconstruction once the mitigation is complete.  We work hand-in-hand with the home owner making sure that we can transform the residence back into a home they can make new memories in for years to come.

With the Holiday season upon us statistics show that November-January are the months when fires are most prevalent. It's important to make sure that your family has a plan in place in case a fire of a fire.  Here are some tips to keep your family safe during the upcoming Holiday Season.

  • Install smoke alarms on every level of your home, inside bedrooms and outside sleeping areas.
  • Test smoke alarms every month. If they’re not working, change the batteries.
  • Talk with all family members about a fire escape plan and practice the plan twice a year.

If a fire occurs in your home, GET OUT, STAY OUT and CALL FOR HELP. Never go back inside for anything or anyone.

It's best to be prepared

11/13/2018 (Permalink)

One of the most damaging and devastating things you can ever experience as a homeowner is a flood.

There are many causes of household flooding that can include:

  • Heavy rains
  • Sewer back-up
  • Malfunctioning sump-pump
  • Pipe burst

No matter what the cause, you should know what you should do if your house floods. Taking care of the problem earlier will help you to reduce the amount of damage and can make the clean-up and repair easier.  It's best to call a professional when dealing with water damage in your home.  The certified technicians at SERVPRO of South Louisville know exactly what steps to follow in order to prevent further damage, and to get your home cleaned up and dried out so you can get back to normal.

The first several days after a disaster are critical to preventing unnecessary secondary damages like mold. SERVPRO suggests the following steps to help minimize additional damage to your home, business and possessions.

  • If the water has entered the structure through the flooding of a creek, stream or river, or if it has filtered through insulation during its intrusion, it is considered black water and could be hazardous to your health. Avoid contact with contaminated items as much as possible.
  • Take the greatest caution while entering your home, and wear sturdy shoes and protective clothing when dealing with flooded areas.
  • Do not attempt to operate any electrical equipment while standing in wet or damp locations.
  • Throw away all foods - even canned goods - that have encountered flood waters.
  • Remove and prop wet upholstery and pillow cushions for drying. Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Place fans at 45-degree angles to walls and move large furniture away from walls to create the best air circulation.
  • If your home has a crawlspace, be aware excess moisture in this area can often foster mold growth.

SERVPRO also recommends having a three-day supply of water for each member of your family - including pets - along with non-perishable food, a battery-powered radio, extra batteries and a flashlight. Citizens should also keep in mind things like necessary medications and insurance documents.

Fire Safety in South Louisville

11/12/2018 (Permalink)

This month November 2018 SERVPRO of South Louisville tries to educate how to stay safe in case of a fire. Your local fire station provides lifesaving public education in an effort to drastically decrease casualties caused by fires. See what programs your local fire station offers.

Look. Listen. Learn. Be aware, fire can happen anywhere, anytime.

LOOK - for possible fire starters. Take a good look around your home. Identify potential fire hazards and take care of them.

LISTEN - for the sound of the smoke alarm. You could have only minutes to leave your home safely once the smoke alarm sounds. Go to your outside meeting place, which should be a safe distance from the home and where everyone should know to meet.

LEARN - more than one way out of every room and make sure all doors and windows leading outside open easily and are free of clutter.

ERP Emergency Ready Plan

11/2/2018 (Permalink)

Owning a commercial property is a big responsibility and can come with many issues.  One of the most important things to keep in mind is protecting your investment.  SERVPRO of South Louisville offers a free Emergency Ready Plan to help our commercial owners do just that.

The Emergency Ready Plan consists of the following:

  • A walk through of the property with your maintenance person and a SERVPRO Representative.  
  • SERVPRO will document the sensitive areas, label water and gas shuts offs with either an Orange or White tag so they easily seen.
  • SERVPRO will include documentation, step-by-step written directions, and pictures of each shut off valve. 
  • SERVPRO will include the contact names and telephone numbers for all of the utility companies and property personnel that would need to be notified in the event of an emergency on the property.  
  • SERVPRO will take this information and place it into a nice binder for you to keep.

SERVPRO offers this service free of charge with no obligation simply because we care about the businesses in our city.  SERVPRO wants every business in the city to have an Emergency Ready Plan so they are prepared in case of an event.  The Emergency Ready plan can help you reduce the damage done to your property.

If this sounds like a great benefit for your company – call SERVPRO of South Louisville to schedule yours today.  We look forward to hearing from you today.  

Call Us Today – (502) 452-1298

Hurricane Michael hits Panama City, FL and we are HERE TO HELP!

11/1/2018 (Permalink)

Blue tarps on roofs dot the landscape of buildings and homes that are left standing. The sound of chainsaws cutting threw down trees, and mountains of debris dragged out to curbs on every street in town. These are the sights and sounds of the aftermath of Hurricane Michael.  This monster storm ravaged the city of Panama City, Florida with winds up to 155 mph.  Thick tree trunks snapped 12 feet off the ground, boats and marinas destroyed, and beaches that once bustled with tourists are now littered with debris and memories of broken lives.

Volunteers and storm teams from across the nation embark on the task of resurrecting this city as it embraces the long journey back to normalcy.  This is where we find the storm teams that SERVPRO of South Louisville sent down to the Florida panhandle over two weeks ago.  SERVPRO is part of an elite team that is deployed when catastrophic events happen across the nation. With calls coming into the local franchise in Panama City at a fever pace it's impossible for one office to handle all the clients who need our services.  SERVPRO of South Louisville, along with other SERVPROs from across America will be there for this community as the recovery process continues.  SERVPRO is helping out the citizens of Panama City because we know at some point we may be depending on our SERVPRO brothers and sisters to help us if and when a crisis arrives.

Mold Damage cleanup

11/1/2018 (Permalink)

After a flood, or other major water damage, mold can become a very real problem. Calling a professional like SERVPRO of South Louisville is so important when dealing with any mold damage. It's always safer to have mold removed from your home or business quickly regardless of the amount you can visibly see. Not taking care of mold damage in a timely manner can cause safety and health issues for your family or customers. With the recent hurricanes in the Carolina's and Florida this is of considerable concern. What wasn't destroyed by wind was greatly effected by the rising water. The high temperatures and wet conditions were a recipe for mold growth. Having a professional like SERVPRO handling the removal provides not only a safe environment, but piece of mind knowing everything will be cleaned up properly. 

Dryer Fire Danger

11/1/2018 (Permalink)

Clothes dryer fires cost millions each year. It is estimated that 2,900 home clothes dryer fires are reported each year, also causing 5 deaths, 100 injuries and $35 million in property loss. Failure to clean the dryer (34%) is leading cause of home clothes dryer fires.  https://www.usfa.fema.gov/prevention/outreach/clothes_dryers.html In May of 2018 SERVPRO South Louisville was called out to a home that had unfortunately experienced a dryer fire. SERVPRO arrived on site and started mitigating the water portion of the home damage, we also removed effected drywall and placed air movers and dehumidifiers where needed. Once removal of effected areas and the dryout is complete SERVPRO will be starting with the cleaning process. For this particular home we will start with structural cleaning such as removing all carpet, pad from second floor and steps leading up to second floor. Cutting out drywall from living room ceiling which was located directly under laundry room. Once all of ducts, surfaces and contents have been thoroughly cleaned we will begin the process of getting the customer back in their home. SERVPRO's repair division will replaced carpet and pad, replace and repair effected drywall, sealed and painted all areas upstairs, including the living room ceiling downstairs. The customer will know that our team of certified professionals are HERE TO HELP get them back to normal in their home as quickly and safely as possible.

Water Damage Repair and Restoration

6/19/2018 (Permalink)

Water Damage Repair and Restoration

When you are dealing with water damage, immediate action is crucial. SERVPRO Franchise Professionals respond immediately and use advanced equipment and techniques to remove the water quickly. They closely monitor and document the drying process to verify your property is dried properly and thoroughly.

Please refer to our Water Damage Tips - Until Help Arrives Guide and follow these tips to protect yourself and your property.

SERVPRO Franchise Professionals

Let us Show you why SERVPRO has so many happy customers in our area, we will make your home or business “Like it never even happened.”

Understanding Mold

6/19/2018 (Permalink)

Understanding Mold

Microscopic mold spores exist almost everywhere, outdoors and indoors, making it impossible to remove all mold from a home or business. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or on a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. 
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return. 
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

Time is Important

6/19/2018 (Permalink)

Standing water not addressed can lead to serious issues.

Why is the quick response to a water damage so important?  Not only does standing water in your home create an inconvenience in your life.  Not addressing it in quick and efficient manner can lead a much more serious issue.  As water soaks into flooring and drywall.  Mold is given the perfect atmosphere to thrive.  In only a few days mold can take a standard water job and turn it into a much more complicated issue.  It can cause respiratory issues, and extend the time it take to repair.  Most drywall will have to be removed and replaced as opposed to simply dried.  This can turn an inconvenience into an all out nightmare.  Let your local SERVPRO take care of you needs in a quick efficient manner and help put you mind at ease.

Mold Under Your Floors

6/19/2018 (Permalink)

This Crawlspace was covered in Mold until SERVPRO was able to address the situation.

In Kentucky many homes have crawlspaces and basements.  These homes are scattered throughout our neighborhoods and subdivisions, which provide a great place to store Seasonal belongings.  Unfortunately these spaces also create the perfect conditions for mold growth.  Due to the cooler temperatures in these spaces,  warm air that comes in from the outside often cools quickly, causing condensation to cover many of the organic materials in these places.  The combination of moisture and rising temps,  allows mold spores to spread and multiply rapidly.  How does this affect the home owner?  Airflow in a home moves from bottom to top meaning much of the air you breath comes from what is directly under you.  Which means if you have mold in your crawlspace or basement, it is likely affecting the air quality in the living space in your home.  If you have this issue at your home at SERVPRO we can help!!!

Hard to Rent Space

6/19/2018 (Permalink)

Mold quickly spread in this Vacant apartment.

In property management Air quality is a topic that is quickly becoming a major talking point.  Especially in a case where the structure is intended to be a residence.  As the owner or property manager that liability is not something that you want to experience.  Your Local SERVPRO can work with Environment professional to make sure that your property is up to standards.  Whether it is an unit that has been vacant, or growth that has been out of site.  We have the procedures to get your property back to industry standards and protect the health of your tenants.  No matter how big or small the job SERVPRO has team to serve you and get you back in business.  Let us work for you if you find mold in your space.

Sprinkler Head Floods office Building

6/19/2018 (Permalink)

A broken sprinkler head caused flooding in this office building.

Water does not pick favorites it can happen in commercial building just like it does in residential homes.  In many cases the scope of work can be much greater in these instances do to the large size of the buildings.  In these instances you not only have the inconvenience but also the burden of job interruption.  When a commercial property is affected, the money lost to lack of productivity is often greater than the cost of repair.  At SERVPRO we understand, and work diligently and efficiently to get your business back up and running.  We have the tools and knowledge to dry your property as quickly as possible.  We understand that to you time is money.  Let us work with you and respect your time so you can get back to making money.

Storm Floods Dance Studio

6/19/2018 (Permalink)

Flood water Cover Floors at dance studio.

Water damage doesn't always come from a busted pipe.  When flood waters encroach into your home or business the effects can be very serious.  Rising waters from floods can not only cause damage to structures but can also carries dangerous bacteria.  If not properly mitigated the lasting effects can cause issues for months and sometimes years.  Mold can begin to grow, and organic materials will begin to rot and deteriorate.  SERVPRO technicians have been trained for situations like these and will work tirelessly to get your business back up and open.  We have been trained to know what can be restored and what has to be replaced saving you time and money.  When you own a business being open for business is the most important goal.  We understand this and will work to make it "Like it never even happened."

Hurricane Season

6/19/2018 (Permalink)

Satellite image of Massive Gulf Hurricane.

Around this great nation we look forward to Summer.  The kids are out of school and many have saved vacation days all year to cash in on a week or two during this time.  It is a time of rest and relaxation, and opportunity to make family memories that will last a lifetime.  Unfortunately it also brings with it a time of anxiety for many.  With the warm air of Summer also comes Hurricane Season.  These devastating storms bring with them wind, rain and flooding.  Preparation is the key,  secure your properties the best you can and get out of path of storm when possible.  SERVPRO we can help you to rebuild the damage and will be happy to do so, but cannot replace you life.  We hope that you never need our service, but are happy to be there for you in you greatest time of need.

First Storm Makes Landfall

6/19/2018 (Permalink)

Radar Image of Tropical Storm as it makes landfall.

As Hurricane Season begins and the first Storm of the season makes landfall, I ask are you ready.  Thousands along the gulf and Southeast where affected by the winds and rain of Alberto.  Many prepared their properties with storm shutters and sand bags as they got ready for the worst but prayed for the best.  SERVPRO's National team of Franchises is always preparing as well to serve the people in the areas hit hardest by these events.  We are always here to help whether from the damage caused by wind or rising water.  We head into these areas to help put back to pieces.  If you find yourself affected by one of these storms don't hesitate to give us a call and let us serve you in your time of need.

Storms continue Inland

6/19/2018 (Permalink)

Tornado's Can spin of Hurricane Storms

With Hurricane Season upon us inland communities are faced with a different threat.  As the storms travel further from the coast, the turbulent air can cause an all to familiar foe.  An all to common danger is that of a spin off tornado coming from the bands of the storm.  Much like a hurricane a tornado can produce strong winds that damage trees and homes.  However, these weather monsters can spring up with little warning.  If you find yourself affected by one of these situations and are not sure what to do next, At SERVPRO we can help.  With services that range from water mitigation, to rebuild we can help prevent further damage by providing temporary coverage of roofs, or complete rebuilding options.  We built our business on serving our communities in times of need.  Let us help you in your time of need.

Flood Waters Rise

6/19/2018 (Permalink)

Floodwater can rise quickly and easily wash away vehicles.

n any Hurricane situations one of the greatest dangers that face residents is not only wind and rain.  Many times rising floodwaters cause the much of the damage and heartache.  Although rainfall plays a role in this, so does the storms surge that pushes water not only onshore but up rivers and tributaries, causing floodwater to reach miles inland.  These waters not only damage structures as rushing water causes foundations to erode and break loose from the ground to which they are anchored,  but also carry with them deadly bacteria and disease.  In many cases what is left behind after the water subsides, can cause great problems of its own.  The trained professionals at SERVPRO have been specially trained for these scenario's.  Let us be there for you in your time of need.

Fire Safety

6/18/2018 (Permalink)

Would you and your family know what to do if your home was affected by a fire.  Being prepared is the best way to ensure your safety.  Here are 7 tips that can help make sure your prepared if you are faced with this disaster.

The 7 Ways to Prepare for a Home Fire

1.Install the correct number of smoke detectors . Test them once a month and replace the batteries at least once a year.

2.Teach children what smoke detectors sound like and what to do when they hear one.

3.Ensure that all household members know a couple ways to get out of every room of your home and know the family meeting spot outside of your home.

4.Establish a family emergency communications plan and ensure that all household members know who to contact if they cannot find one another.

5.Practice escaping from your home at least twice a year. Press the smoke alarm test button or yell “Fire“ to alert everyone that they must get out.

6.Make sure everyone knows how to call 9-1-1.

7.Teach household members to STOP, DROP and ROLL if their clothes should catch on fire.

  

After the Fire

6/18/2018 (Permalink)

If you have experienced a fire at your place of business or in your home, many decisions exist after the fire has been extinguished. At SERVPRO we are happy to assist you and attempt to make some of these decisions easier with the services that we provide.

Step 1: Emergency Contact

The restoration process begins when you call us. Our representative will ask questions regarding the fire damage event that will help us respond immediately with the appropriate equipment and resources. 

Step 2: Inspection and Fire Damage Assessment

We carefully inspect and test adjoining rooms of your property to determine the extent of the fire, smoke, and soot damage. This step is crucial to developing a plan of action. 

Step 3: Immediate Board-Up and Roof-Tarp Service

Fire damage can often compromise windows, walls, and roofs. To maintain security and to protect against further damage, we can board up missing windows and walls and place tarps on damaged roofs. 

Step 4: Water Removal and Drying (if water damage is present)

The water removal process begins almost immediately and removes the majority of the water. We then use dehumidifiers and air movers to remove the remaining water and complete the drying process. 

Step 5: Removal of Smoke and Soot from All Surfaces

We use specialized equipment and techniques to remove smoke and soot from ceilings, walls, and other surfaces. 

Step 6: Cleaning and Sanitizing

We clean, sanitize, and disinfect all of the restorable items and structures that were damaged by the fire. We use a variety of cleaning techniques to restore your belongings to pre-fire condition. We’re also trained to remove odors using industrial air scrubbers and fogging equipment.

Step 7: Restoration

Restoration is the final step—getting your home or business to its pre-fire condition. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.

Mold causes more damage than you can see.

6/1/2018 (Permalink)

Mold in this crawlspace was affecting the overall air quality in this home.

Mold is a hot topic in our industry today, it can affect old and new homes a like and has the ability to spread rapidly.  However, mold effects go well beyond the visual damage that it creates.  Mold has is often the culprit behind health issues with in the home.  Even thought it has a much greater impact on the young and elderly, it also can have health effects to healthy adults.  Mold spreads throughout a home as tiny mold spores get into the air and look for new organic materials within the home.  Once airborne these spores can be breathed in and begin to affect your respiratory system causing severe allergies, or even asthma.  In some extremes cases in can even have negative effects on your brain and neurological system.  Thats why it is important to make sure that steps are taken to address mold in all areas even the ones you cant see in plain site.  SERVPRO has the ability to improve air quality to through duct cleaning as well.  If you are face with a mold situation in your home.  Let the professionals at SERVPRO help make your home as healthy as possible.

Hurricane Season is Upon Us

5/30/2018 (Permalink)

Hurricane's like this one threaten the U.S. each year.

With Hurricane season in full swing and the First Tropical Storm of the Season making landfall on the Gulf Coast.  Make sure you are ready for whatever the summer weather season brings.  Even though we are far from the coast, These storms systems can bring heavy rains, flooding, or even tornado's.  Make sure you keep up with the developing weather situations, and have a safety plan if you and your family are faced with one of these difficult and devastating events.  SERVPRO is always ready to jump into action and serve local families in their time of need.  If you or your loved ones need help picking up the pieces after mother nature shows her dark side.  Let the professionals of SERVPRO of South Louisville make it "Like it never even happened."

Commercial FIre Information

5/24/2018 (Permalink)

Each year the National Fire Protection Association produces a National Survey to record data and statistics on reported fires throughout the United States. According to the 2005 survey data, 130,000 non-residential fires were reported last year resulting in approximately $2.5 billion in property damages and loss. Commercial fires are a growing concern not only to employers and employees, but also to property managers and the insurance industry. Commercial fires generally result in a higher monetary loss amount than a typical house fire. According to reports entitled, "Topical Fire Research Series, Volume 3-Issue 10", non-residential structures are often more expensive because the buildings are generally larger than residential structures and the contents of the structure are of higher value. Commercial fires may affect a facility with a lot of square footage, equipment, products and technology, not to mention important data. contracts and customer records. 

Call the Cleanup Team that's Faster to Any Disaster

11/14/2017 (Permalink)

No Matter where you live, it is important to be informed and prepared for any natural disaster that may occur. Natural disasters often strike without warning, leaving behind a trail of destruction and devastation. Though Mother Nature's disasters are often unpredictable, there are steps you can take to ensure you're prepared.

Contact your local SERVPRO Franchise Professionals to establish an Emergency READY Profile (ERP) for your property. SERVPRO'S (ERP) serves as a quick reference document, detailing important building and contact information for your property in the event of an emergency. The ERP is an ideal supplement to any existing preparedness plan, or may be used as a standalone document. Knowing what to do and who to call in advance is the key to timely mitigation, and can minimize the effects of any weather-related disaster, water or fire damage to your business.

When disaster strikes, make sure you have experienced professionals on the line. No matter how big or small, your local SERVPRO Franchise Professionals will be ready to help make your property damage "Like it never even happened."

"SERVPRO saved my house, and my nerves! You are true professionals and such kind people."

-Madeline

"I felt like truckloads of my best friends had come to help me through this crisis! I could not be any happier!"

-Jane

Special Thanks To Our Customers

6/20/2017 (Permalink)

We at SERVPRO would like to give a special thanks to everyone we have served over the last 24 years our franchises have been in business. You have had faith in us, put your family, home or business in our hands to make things easier on you, and to put your structure back together "Like it never even happened."

Without you, we wouldn't be as successful as we are. We thoroughly enjoy seeing the progress of your jobs from start to finish. Seeing completed work is such an amazing feeling. Seeing your smiles and happiness, while restoring your structure professionally is an absolute gift.

We strive to make things easier on the customer, while taking away as much stress as possible.

We understand how devastating each loss can be, no matter if its water, fire, mold, wind damage, general cleaning or any type of bio hazard.

SERVPRO does anything necessary to make your problems go away while working with the insurance companies direct to take less work off of you.

During storm situations we want to thank you for having patience as we move from job to job. Sometimes it can get overwhelming but we do our best to get to you as soon as possible!

Thank you so much from all of us here at your local SERVPRO.

Biohazard & Crime Cleanup Services

6/1/2017 (Permalink)

Recognized as a leading fire and cleanup and restoration provider by hundreds of insurance companies nationwide, SERVPRO franchise professionals offer fast, reliable biohazard and crime scene cleanup and restoration services to residential and commercial property owners.

Your local SERVPRO franchise professionals are trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to OSHA, EPA and state proper and local health regulations. Equipped with the necessary safety and cleaning products, SERVPRO franchise professionals help turn unsafe environments into clean, safe homes and offices. SERVPRO franchise professionals can help with:

-Bloodborne Pathogens

-Methamphetamine Labs

-Crime Scene Residues

-Arson

-Vandalism

-Sewage Backups

-Black Water Intrusions

-Mold Mitigation and Remediation

State and local regulations vary. Contact your local SERVPRO franchise professionals for 24-hour emergency services.

Your local SERVPRO franchise professionals have encountered all of the above over the years, and know exactly how to treat your vandalism, and crime scene restoration services.

We like to treat the customer with care, and ease their minds to the best of our ability to ensure they will be taken care of professionally, because we know how difficult certain situations can be mentally, and emotionally. Be confident to put your faith in our hands.

Benefits of Mitigation

6/1/2017 (Permalink)

Restore vs. Replace: SERVPRO franchise professionals strive to restore items to preloss condition. This helps lower mitigation and restoration costs while allowing treasured belongings to be salvaged when possible.

Pretesting: Through pretesting SERVPRO franchise professionals can determine the extent of the damage, treating only the affected area to reduce job costs, restoration expense and business disruption.

Inventory Analysis: The inventory analysis helps clients and tenants keep records of items and belongings, making the claims process easier should a disaster occur.

Contents Claim Inventory Service: CCIS provides itemized room by room loss inventory, allowing clients, tenants, insurance agents and adjusters to document claim items and capture inventory items immediately.

Electronic File Documentation Complete With Loss Reports: Online access is available to all files, information and proof results, allowing the information to be easily transferrable to various parties involved.

24/7 Call Center: You can reach us anytime. You dont have to wait for daylight to report your disaster to us. You will receive a live person answering your call no matter the time.

Large Loss Capabilities - Catastrophic Loss Response Team: With hundreds of trained crews manned with thousands of pieces of commercial equipment and service vehicles, SERVPRO's Large Loss Response Teams can initiate response to any sized loss in any part of the country within hours.

More Than 1,700 Franchises Located In North America

Emergency Damage Process

5/30/2017 (Permalink)

One Hour: Within one hour from the first notice of loss, our SERVPRO franchise will contact you to arrange for service. You will know help is on the way.

Four Hours: Within four hours of the loss notification, our SERVPRO franchise professional will be on-site to start mitigation services. The key to reducing damage, and saving money is responding quickly to damage.

Detailed Explanation: A trained, uniformed, and equipped SERVPRO franchise professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

Pretesting: A SERVPRO franchise professional will begin pretesting for restorability, working from the source of the damage outward.

Eight Hours: Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally the adjuster or property manager.

Cleaning and Restoration: SERVPRO franchise professionals will work neatly, and efficiently to help you regain control of your property when a damaging event has taken over. We will use state-of-the-art restoration techniques to ensure the property is taken care of right the first time.

Final Walk-Through: After the work has been completed, a final walk-through will be conducted to help ensure satisfaction.

Flooding in Salem, Indiana 5/19/2017

5/22/2017 (Permalink)

Shown in the picture is one view of part of Salem, Indiana to give you an idea of just how much water flooded the town.

A state of emergency was declared in an Indiana county Friday after flooding prompted water rescues and inundated buildings and homes in parts of the Hoosier State. 

Torrential rainfall of 4-5 inches soaked the Salem, Indiana, area in a short amount of time late Friday, according to weather.com. The rain sent the Blue River into a record flood at 20.15 feet, which crushed the previous record level of 17.1 feet set in May 2004. 

SERVPRO has been taking calls all weekend to try and assist with this devastating flood. Of course we weren't able to get to the job sites until the water in the city subsided.

They had rescuers getting people who were trapped in their vehicles out, and to safety. Now that the water has subsided a couple days later SERVPRO is able to make it to the job sites and start marketing to other home and businesses in need. SERVPRO is always on top of any flooding or catastrophic event that Mother nature deals us. While it is quite unfortunate, it is something we have no control over and SERVPRO is blessed to be able to help those in need is such desperate times.

The heavy rains in our area causing flooded basements

5/3/2017 (Permalink)

Our area as you know, has been hit by a serious amount of rain over the past weekend. We have a long list of claims that have called in, and SERVPRO is getting to your job as quickly as possible!

During these times please try to be patient with us as we are working our best to get to you. SERVPRO insures we do the job correctly, so each job could take 3-4 hours, depending on the size of the job itself.

If you are on our list we have not forgotten about you, and im stressing that we are working to our fullest potential to be speedy, yet officiant to every ones needs. The SERVPRO way!

In the mean time there are things you could do to help salvage contents etc.

1. Try to remove any contents you can off of the wet floors, and move them to a dry location so they aren't sitting in water.

2. If you have capable hands, try to start removing some of the water with a shop vac until we can get there with our extractors and do a thorough job. The less water the better!

If you have any questions at all before we get to your home, please feel free to call us! We would be more than happy to assist you on any concerns you may have!

Thank you again for your patience and putting your trust into SERVPRO!

Our most recent fire damage 4/27/17

4/27/2017 (Permalink)

Fire damages are definitely catastrophic to your home or commercial building. Luckily with the tools, knowledge, and man power of our SERVPRO staff, we can take care of you with no issues. We like to put as little stress on the homeowner as possible during these difficult times. We know that it is a devastating time in the customers life, so we try to treat them like family, comfort, and console them by letting them know everything will be okay, and SERVPRO will have them back to new in a timely fashion. "Like it never even happened."


Living by that quote and treating the customers property like its our own is very important to making them feel comfortable with our expertise in the field, rather we move out all of the homes contents, or clean everything on site.  Working with sub-contractors for their clothes and textiles to get them cleaned and ready to bring back once the job is completed is something else we explain to the customer, but we also try to deal with the sub-contractor one on one to take even more stress off of the customer. Fires are very tedious and take longer than most jobs to complete since there is so much involved, but here at SERVPRO we do it professionally, and in a timely fashion.


 

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